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March 2024 by Robert Cheatham
Not good experience...
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March 2024 by Rohit Menon
Sheila took care of me, and made my experience absolutely delightful.
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March 2024 by Tammy Driver
For a return, staff very helpful.
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February 2024 by Colten A.
Extremely sexist and very rude to men. I was in a so called "women's" dressing room and was very rudely asked to get out. Not happy at all
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January 2024 by Laura Haggard
Every year my mother gets Christmas pajamas for my sister and me. This year we got them from Von Maur expecting them to be pricey but beautiful and good quality. We loved our choice until the first wash. I came down the stairs wearing my freshly washed (on cold) pajama pants only to laugh hysterically with my sister at how absurdly short they were! My X-Large pajama pants, previously extra long, fit at capri length AT LEAST a few inches above my ankles. My sister grabbed her pair and they had similar shrinkage. I expect clothes to change after being washed over time but not 4-5 inches shorter (at least) after the first wash. If we had bought them for $10 from Old Navy or Walmart, the laughing would have continued but we do expect more from Von Maur.I just called Von Maur in Greenwood, IN to inform them of the problem and see if there was anything to be done. I was told since they have been worn there can be no refund, which I don't think I had even asked for...I believe I had only explained the situation before being put on hold. I understand the policy and was not expecting Von Maur to absorb the loss but had hoped at least to be in touch with the manufacturer or someone who could help me replace the clearly defective items. I was not given the chance to discuss options after being told no return was possible and hung up on in mid-sentence. Perhaps she thought, or at least hoped, the discussion was over and was not intending to hang up on me.That is fine. I gave Von Maur a chance to rectify the situation or at least show some concern that they are selling (at least some) defective merchandise. My mother spent $48 per pair of simple pajama pants for them to be worn once unless we choose to wear Christmas pajamas in the spring or summer when capri length might make sense. I'm disappointed in the lack of concern but it does not hurt me to never shop at Von Maur for "better quality worth the higher price" again.
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January 2024 by LaNisha Jackson
The most helpful staff. They juggled late holiday shoppers like pros and maintained timely, individualized experiences per customer. Shoes, makeup, perfume, every department serves
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January 2024 by Marjorie Havens
A beautiful upscale department store.
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December 2023 by billy howard
Sun fr
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December 2023 by Pamela Green
They always have unique items that no one else has an Indianapolis. And if you have to order online, they ship for free.! Then to add to your happiness, their credit card is interest free. I love VonMaur.
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December 2023 by Steven Gigli
Von Maur has brands I like. Allen Edmonds, Tommy John, Mack Weldon, Saxx, Smartwool to name a few. They’re customer service is exceptional.
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December 2023 by Matthew Mayes
Very nice place to shop. Very nice employees
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December 2023 by Robert Ziko
Sales people are greatApparel not what it used to be
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October 2023 by janetta m
Wonderful customer service!
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October 2023 by Basil Anas
The store is clean and uncluttered. The staff is professional and accessible.
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September 2023 by Misty Morning
I love the selection here and most of the employees are extremely helpful and kind, but I placed a hem order here to be delivered to my house, and after a month, it still hadn’t arrived. When I called, the lady I spoke with did not offer any consolation, was very disorganized, and seemed annoyed to have to deal with their own mistake. She did not give me a reason why my order was never shipped, nor did she offer an apology. I would never use their hemming service again, and this experience deters me from ever returning to this store.
