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October 2023 by Ashley Durham
Needed an emergency medication and I called numerous times and was on hold for 30 minutes each time and never got through to them. Going to transfer to a different pharmacy just to get 7 pills filled.
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April 2023 by Pankaj Sharma
Great place to buy prescription or OTC drugsMost of the time drugs are in stock.Pharmacist are cooperative and helpfulI definitely recommend this place
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January 2023 by Brittany
They are not very friendly here. But also, they need to learn the items they have in store and the items that they carry. I called and asked them if they had a product because I did not want to drive all the way to Walmart at 7 o'clock at night and they told me they did not have it. I forgot about looking online but remembered at the last second. I decided to look there real quick because I was certain they had this product. I looked online and sure enough, they sold the product so I stopped in there and bought it. I would have been very upset if I went all the way to Walmart and found out later they had it. If you do not know if you have a product or if you carry a certain thing, don't just tell a customer no when they call. Put them on hold and find out. That's called customer service. Something they clearly don't have.
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December 2022 by Brittany Hall
They are not very friendly here. But also, they need to learn the items they have in store and the items that they carry. I called and asked them if they had a product because I did not want to drive all the way to Walmart at 7 o'clock at night and they told me they did not have it. I forgot about looking online but remembered at the last second. I decided to look there real quick because I was certain they had this product. I looked online and sure enough, they sold the product so I stopped in there and bought it. I would have been very upset if I went all the way to Walmart and found out later they had it. If you do not know if you have a product or if you carry a certain thing, don't just tell a customer no when they call. Put them on hold and find out. That's called customer service. Something they clearly don't have.
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December 2022 by tamika wilder
Customer service at the pharmacy is by far the worst I have ever experience. When I visit this city again I will not be coming back here!!!
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November 2022 by Paul Cassell
Showed up for my scheduled covid test, with 2 cars ahead of me. After 40 minutes, 3 cars behind me bailed, and I still hadn't spoken to anyone. Still waiting in line, watching cars pile up behind me, while the pharmacist is only helping people inside.At first, I was at least trying to give them the benefit of the doubt, that maybe the people in front of me weren't easy to deal with. But no. She's just ignoring the drive through customers.Update: after 45 minutes, they told me there's no one to administer the test
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November 2022 by Rebecca Jones
Pre-pandemic, this was a great store. Now, the employees are over worked. If I want to pick up my prescription, I have to wait in line for at least a half hour. If I want to call and ask a question, good luck with that too. I think the covid testing and vaccines pushed them beyond their limits. It also doesn't help that Walgreens runs stupid marketing tactics that have customers arguing ahead of me in line about coupons when I just want my pills.
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May 2022 by Rose
It’s really wild to read reviews of entitled adults justifying how they speak to and treat the pharmacy team and the customer service team. If you need help, you can just as easily walk up to the employee and say hey there’s no one at the counter. I don’t care if they were sitting on the floor picking their nose, you don’t have the right to belittle someone due to your “inconvenience”. Service and health providers have to and have been dealing with constant demands and immature behavior from customers. I’ve been going to this Walgreens for over 5 years now and it’s the same familiar and warm faces who greet you when you walk in. They’re short staffed. Yes the pharmacy has limited hours and it is inconvenient but what gives you the right to take it out on these HUMAN beings who show up to serve YOU. These are medical PROFESSIONALS you can’t just walk in off the street and start working in the pharmacy. Imagine how much restraint it takes to not retaliate when adults are throwing full blown tantrums. Yes, I’ve had to come back after the app said the script was ready. Yes, I’ve had to go a week without my prescription because my schedule and the hours didn’t match up. Yes, I’ve had to wait in long drive thru lines. However, the service I receive is always above and beyond. The pharmacy is actually very patient and want to make sure they get you your medicine…because they’ve been trained to do that, as professionals. Maybe try meeting the staff with grace, compassion, and understanding and see how it disarms a person who is constantly being verbally attacked or disregarded as an actual person day in and day out. The same group complaining about wait times and inconveniences wouldn’t dare pick up a side hustle so that some of these places wouldn’t be so short-staffed, so how can you possibly complain and pout to the people who actually show up for us? Terrible customer service is one thing but being fed up with how people lash out on you for things out of your control, NAH.To the most loyal and patient team, pharmacy and store personnel, I hope you all continue to show up and share your joy with those of us who need it and appreciate you. Don’t let these reviews get to you. Again, yes I’ve been inconvenienced but graceful communication has resolved any confusion/delays and that’s literally all it takes. THANK YOU!
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May 2022 by Frankie hodges
Visited the shadeland store today for a small purchase. Upon entering the store it was very dirty and no one was watching the counter. After getting my items and standing for what seemed to be several minutes without a checkout attendant. I “in a loud voice” asked can we please have someone at checkout. At that moment I was accosted by the team member telling me not to yell at her. I explained you have a line of 6 people all standing. No one can find you and come to find out you are talking to the woman who stocks food. She the. Was rude and disrespectful to me throughout the entire transaction. This is a common trend with this location. It’s always out of merchandise and the team members are constantly disrespectful.
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February 2022 by Lawless Calculator
One pharmacist here loves to play games and move the dates I can pick my rx up. And she's so snarky when you try to talk to her. Brian the pharmacist has always been better and when he was there with Terry especially, or Jenny, I always had fast and amazing service. But now it always seems to be this female pharmacist I absolutely cannot stand. And the prescriptions I take and have taken for years and ONLY went there, they wouldn't have enough or have it in or had some problem but tell me they'll fill it when I call or come up, sit and wait for an hour or more and they never call and let me know there's an issue. I used to absolutely adore this pharmacy but I have moved on at this point. Its too bad.
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February 2022 by Stephanie Kinsey
I feel bad for the staff because there are major staffing issues, but the pharmacy is so poorly run. Hours are limited, prescriptions are not ready even when you get an automated call to pick up, wait times are excessive, and they’re at least a week behind on auto-refills unless you call to make sure it’s ready. I’ll be switching pharmacies even though my insurance covers the highest amount at Walgreens.
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January 2022 by Jeanette Moon
Went to pick up myprescriptions. I was told to come back tomorrow. I said, I don't understand, do you have them? She said yes but we need to put you on a waiting list. You can come back tomorrow and get them. That makes no sense to me. She took the time to look them up, talk to me and still wants to inconvenience me, the customer. Hello CVS you now have a new customer.
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December 2021 by TheDude Lebowski
Anyone know who you report a pharmacy to for incompetency? This is so messed up. I wouldn't be surprised if someone died from not getting their medications refilled. Waiting over a week for antidepressants and heart medications is very risky, and I'm not sure how the pharmacy gets away with that. Just close your pharmacy instead of giving people false hope that they'll get their medications filled. Be honest and have better communication. That way you MAYBE won't get a lawsuit thrown at you. Also, maybe try to have better attitudes. I was always nice, and still received attitude. I am so mad at this place lol ... that's an angry 'lol'. **UPDATE. I have had other pharmacies call this Walgreens so they could transfer my prescriptions, but the pharmacy can't even be bothered to do that either. How do they still have a license to operate? I'm upset enough to make sure they close for good. I found out who to report pharmacies to (in Indiana), and it's the Indiana Board of Pharmacy. Going to get the news involved too. What a bunch of jabronies.
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November 2021 by Lædïî_Mane 2Real
Not much to say. Like this my first time coming into this store and I never felt so uncomfortable. I just wanted to reload my card and all I got was no greeting, money snatched out my hand and a poor good bye. And Manager was standing there the whole time. I’m sorry but there is better Walgreens out there. I don’t know who made you angry sir but I did nothing to you and taking it out on customers and rushing them is not the way. I will Never be coming back to this store. To the manager standing in the back with a mug on his face who was working at 7:50pm on Aug 9th. Do Better!
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August 2021 by chip morelock
3rd time in 6 weeks the pharmacy has been closed during normal posted “open” hours. Tired of wasting my time driving to the store only to find them closed.Time for a new pharmacy for sure
