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March 2024 by Jake Thomas
Gate keeping pharmacist wants to treat you like a drug addict when buying insulin syringes for your dog. Just ordered more on Amazon where it’s completely legal and requires no judgment from an overzealous pharmacist who couldn’t make it as a doctor but tries their best to wield the power of one ?
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October 2023 by Ashley Durham
Needed an emergency medication and I called numerous times and was on hold for 30 minutes each time and never got through to them. Going to transfer to a different pharmacy just to get 7 pills filled.
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April 2023 by Pankaj Sharma
Great place to buy prescription or OTC drugsMost of the time drugs are in stock.Pharmacist are cooperative and helpfulI definitely recommend this place
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January 2023 by Brittany
They are not very friendly here. But also, they need to learn the items they have in store and the items that they carry. I called and asked them if they had a product because I did not want to drive all the way to Walmart at 7 o'clock at night and they told me they did not have it. I forgot about looking online but remembered at the last second. I decided to look there real quick because I was certain they had this product. I looked online and sure enough, they sold the product so I stopped in there and bought it. I would have been very upset if I went all the way to Walmart and found out later they had it. If you do not know if you have a product or if you carry a certain thing, don't just tell a customer no when they call. Put them on hold and find out. That's called customer service. Something they clearly don't have.
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December 2022 by Brittany Winfield
They are not very friendly here. But also, they need to learn the items they have in store and the items that they carry. I called and asked them if they had a product because I did not want to drive all the way to Walmart at 7 o'clock at night and they told me they did not have it. I forgot about looking online but remembered at the last second. I decided to look there real quick because I was certain they had this product. I looked online and sure enough, they sold the product so I stopped in there and bought it. I would have been very upset if I went all the way to Walmart and found out later they had it. If you do not know if you have a product or if you carry a certain thing, don't just tell a customer no when they call. Put them on hold and find out. That's called customer service. Something they clearly don't have.
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December 2022 by Brittany Hall
They are not very friendly here. But also, they need to learn the items they have in store and the items that they carry. I called and asked them if they had a product because I did not want to drive all the way to Walmart at 7 o'clock at night and they told me they did not have it. I forgot about looking online but remembered at the last second. I decided to look there real quick because I was certain they had this product. I looked online and sure enough, they sold the product so I stopped in there and bought it. I would have been very upset if I went all the way to Walmart and found out later they had it. If you do not know if you have a product or if you carry a certain thing, don't just tell a customer no when they call. Put them on hold and find out. That's called customer service. Something they clearly don't have.
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December 2022 by tamika wilder
Customer service at the pharmacy is by far the worst I have ever experience. When I visit this city again I will not be coming back here!!!
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October 2022 by Paul Cassell
Showed up for my scheduled covid test, with 2 cars ahead of me. After 40 minutes, 3 cars behind me bailed, and I still hadn't spoken to anyone. Still waiting in line, watching cars pile up behind me, while the pharmacist is only helping people inside.At first, I was at least trying to give them the benefit of the doubt, that maybe the people in front of me weren't easy to deal with. But no. She's just ignoring the drive through customers.Update: after 45 minutes, they told me there's no one to administer the test
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October 2022 by Rebecca Jones
Pre-pandemic, this was a great store. Now, the employees are over worked. If I want to pick up my prescription, I have to wait in line for at least a half hour. If I want to call and ask a question, good luck with that too. I think the covid testing and vaccines pushed them beyond their limits. It also doesn't help that Walgreens runs stupid marketing tactics that have customers arguing ahead of me in line about coupons when I just want my pills.
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October 2022 by Aaliyah S.
GO ELSEWHERE! Would not recommend.There is always a delay with receiving my medication in a reasonable timeframe.My prescriptions (an antibiotic, steroid pill and inhaler) were sent at 11:50am & I arrived at 2pm. I waited behind another gentleman in the drive thru, when I pulled up the tech looked at me and proceeded to head back to the front desk.When I came inside and stood in line the tech told a bold face lie stating "we received your prescriptions right before our break".Will no longer be filling prescriptions at this location.I called a location down the street from this one and they pulled the scripts and stated it would be read in JUST 15mins.Covid is no longer a valid excuse when dealing with peoples health and livelihood.
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May 2022 by Nicole Swank
The pharmacy is supposed to open at 9am on Saturdays. Here it is, 930 am, still closed. I'm not sure how these employees have the audacity to send texts and leave voicemails threatening to cancel any prescriptions pending pickup when the pharmacy doesn't even open on time. None of the hours are nightshift friendly to begin with, but at least open up at the time you say you are going to. Definitely switching pharmacies after this horrible experience.
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May 2022 by Rose
It’s really wild to read reviews of entitled adults justifying how they speak to and treat the pharmacy team and the customer service team. If you need help, you can just as easily walk up to the employee and say hey there’s no one at the counter. I don’t care if they were sitting on the floor picking their nose, you don’t have the right to belittle someone due to your “inconvenience”. Service and health providers have to and have been dealing with constant demands and immature behavior from customers. I’ve been going to this Walgreens for over 5 years now and it’s the same familiar and warm faces who greet you when you walk in. They’re short staffed. Yes the pharmacy has limited hours and it is inconvenient but what gives you the right to take it out on these HUMAN beings who show up to serve YOU. These are medical PROFESSIONALS you can’t just walk in off the street and start working in the pharmacy. Imagine how much restraint it takes to not retaliate when adults are throwing full blown tantrums. Yes, I’ve had to come back after the app said the script was ready. Yes, I’ve had to go a week without my prescription because my schedule and the hours didn’t match up. Yes, I’ve had to wait in long drive thru lines. However, the service I receive is always above and beyond. The pharmacy is actually very patient and want to make sure they get you your medicine…because they’ve been trained to do that, as professionals. Maybe try meeting the staff with grace, compassion, and understanding and see how it disarms a person who is constantly being verbally attacked or disregarded as an actual person day in and day out. The same group complaining about wait times and inconveniences wouldn’t dare pick up a side hustle so that some of these places wouldn’t be so short-staffed, so how can you possibly complain and pout to the people who actually show up for us? Terrible customer service is one thing but being fed up with how people lash out on you for things out of your control, NAH.To the most loyal and patient team, pharmacy and store personnel, I hope you all continue to show up and share your joy with those of us who need it and appreciate you. Don’t let these reviews get to you. Again, yes I’ve been inconvenienced but graceful communication has resolved any confusion/delays and that’s literally all it takes. THANK YOU!
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May 2022 by tyler hodges
Visited the shadeland store today for a small purchase. Upon entering the store it was very dirty and no one was watching the counter. After getting my items and standing for what seemed to be several minutes without a checkout attendant. I “in a loud voice” asked can we please have someone at checkout. At that moment I was accosted by the team member telling me not to yell at her. I explained you have a line of 6 people all standing. No one can find you and come to find out you are talking to the woman who stocks food. She the. Was rude and disrespectful to me throughout the entire transaction. This is a common trend with this location. It’s always out of merchandise and the team members are constantly disrespectful.
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February 2022 by Lawless Calculator
One pharmacist here loves to play games and move the dates I can pick my rx up. And she's so snarky when you try to talk to her. Brian the pharmacist has always been better and when he was there with Terry especially, or Jenny, I always had fast and amazing service. But now it always seems to be this female pharmacist I absolutely cannot stand. And the prescriptions I take and have taken for years and ONLY went there, they wouldn't have enough or have it in or had some problem but tell me they'll fill it when I call or come up, sit and wait for an hour or more and they never call and let me know there's an issue. I used to absolutely adore this pharmacy but I have moved on at this point. Its too bad.
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February 2022 by Patrick Lowery
This use to be a good pharmacy. Now it's a joke. They really should just close it or fill scripts at Community location and have this as pickup location. I've had a script 1 pill for a sleep study I had a week ago still saying "in progress" and the script was sent 2 weeks ago. The lack of communication from Walgreens as a company, having to drive to location to see the pharmacy closed sign on the door, and generally having to be in physically in front of someone to get any assistance did it for me. Needless to say I have permanently switched to another pharmacy.
