Westfield Outdoors is a company dedicated to providing quality outdoor products and excellent customer service. Since its founding in 2004, it has grown into a leader in the outdoor industry, offering brands like Timber Ridge®, Busy Bee®, and Power Ridge®. Their main categories include camping, hunting, fishing, and patio furniture, along with experience in beach gear, team sports, marine, and back-to-school products. The company also provides in-house design, engineering, content development, and graphic services to meet the needs of outdoor enthusiasts.
Customers appreciate the company's quick and professional responses to issues with products. Many reviews mention that Westfield Outdoors promptly ships missing or broken parts at no charge, even for items purchased through third-party retailers like Amazon and Sam's Club. The quality of products such as wagons, chairs, and lounge chairs is highly valued. Customers note that the company’s customer service team, including representatives like Tonya, Chris, and Karen, handles inquiries efficiently and courteously, often sending replacement parts free of charge. Overall, Westfield Outdoors is recognized for its reliable products and dedicated support, making it a trusted choice for those who enjoy outdoor activities.
I got a great product, it was missing some items upon delivery but customer service seemed to care a great deal and got the missing items sent out within a day. Thank you Tonya.
July 2025
We were missing a piece to a cot we purchased two years ago, the store we purchased from could no longer help us, but Michelle at Westfield did! She was quick to respond, and we had a replacement part within a week. Great customer service, highly recommend!
April 2025
We had purchased a patio set from Walmart in Canada. When we assembled it 2 of the pieces were bent and damaged. After a quick phone call to a very knowledgeable young lady, sorry forgot her name, the 2 new pieces were being sent to us. Thank you for the great service. The pieces arrived in perfect condition and in... read full comment
