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April 2024 by DINO GS
the employees are very rude
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January 2024 by Ragan Brackett
My daughter loves this clothing. Today, you had your clothing area blocked off although there was a young employee manning the clothing area. She created an unnecessary line for the fitting room while at least 4 areas remained open. My daughter and I both got dressing rooms finally after waiting. Next thing you know, she sent someone into our room while we were changing. The guest who entered apologized and said that the employee had told her to use our dressing room. It just felt pretty ridiculous because there were so many empty. You could tell it was more about power and control instead of good customer service. Also, every time I ran to grab another item for my daughter, I had to physically squeeze around the gated off belt that obstructed the guest from entering. If you are trying to win over customers, get more attentive staff and help you guest feel like you want them to try on clothes......so they can actually buy them.
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January 2024 by Eric Dubois
We were looking for a middle school dance dress. Must have been good selection because my wife and daughter spent hours look and trying stuff on. The only thing would be some chairs for dad's and husband's to set on and wait. Prices are good too.
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November 2023 by Noah C.
visiting family is Indiana, and wife decided to look at dresses at the the location in the mall. I was judging the dresses she was trying on from outside the dressing rooms. my WIFE needed help with unzipping so i stepped HALF way in so it was obvious i wasnt doing anything and this employee who 100% looks like a KAREN with a ugly bobcut pulled me out and kicked me out. good prices. terrible employee.
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October 2023 by Michael S.
Much Love and thank yous to Ms. Carmen, Ms. Chanel and Ms. Nevaeh for taking very good care of my Beautiful BooBestie and myself!!!Our shopping experience was excellent!!!These three ladies will take very good care of you!!!
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April 2023 by PATRICK Anderson
Great prices. Great selection
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April 2023 by francisco romo
Good place
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September 2022 by RL RL
I was shopping in Windsor on December 9, 2021, and I noticed the manager picking and choosing who could use the dressing rooms. Supposedly closed for use that evening. Mind you I'm a black female in my mid-fifties. Well, a white woman inquired about going back to the dressing room to try a dress on. The manager whose name started with the letter “S” or “C” told no very rudely! That's really what made me turn around and listen. So, I kept shopping. I looked up to see several young black women ask to use the dressing room she allowed them to use the dressing room to try on things. She was so polite to them. Still watching and listening. White women and Latino woman also inquired about trying clothing on in the dressing room and was told “ No” very rudely. So I went and asked to use dressing room the young lady spoke so sweet and respectful with a smile. To make a long story short. Young lady if someone of another race would have done that to you. I bet you would have made a big deal out of it. Called the news stations, Al Sharpton or the NAACP! Because you felt that you were treated unfairly because you were “black”! Or even tried to sue the store. REALLY! Pull yourself together young lady. You are hurting yourself not them in the long run!!!
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June 2022 by Spicy Zing
I came in today searching for a dress I need for an event in two days. I had a different dress planned but decided against it. It was more hopeful thinking if I could find a dress in general in such a short notice..and it doesn't help that I also need to find a specific color as well. BUT, I'm sooo glad I thought of Windsor! Their prices are reasonable and quality always good. The mall in general was very slow so the store wasn't busy which was nice made my experience way more comfortable. I was able to get three employees there to help me out and all three were very nice. I had no issues getting a dressing room and trying out a couple dresses. At the counter as I was checking out I had trouble getting my ZIP to work and the employees were super helpful and patient with me as we tried to figure it out together, which we did! I'm very happy with my experience and super satisfied with my purchase.
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May 2022 by marie asback
Girls were rude and trashy, cussed loudly in front of my 9 year old while talking too each other. We’re to worried about having a conversation than too deal with costumers. If your excited too get a dress don’t even go there. All are cocky like you work in a mall, humble yourself. Dresses were also ripped and had stains on them. Trashy workers and building.
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May 2022 by Diane
I can't rate yet, but I just want to say, I want to bring my Granddaughter here to buy a dress fir 8th grade formal. After reading the reviews, I hate to say, I won't be bringing her here. Sounds like you need to make some changes with yoyr employees and especially yoyr manager.
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May 2022 by Rilee Welker
i wish i could give this location a zero but i can’t.. after losing my voice these past couple days i went in to return a dress i had ordered online and it came damaged. once i got to the store the staff were very rude and laughed at me bc i had little to no voice to talk with and definitely did not help me with my return or give me store credit. laughed at me. we’re very rude when asking questions about the dress. ZERO STARS DONT GO HERE UNLESS YOU LIKE GETTING TREATED LIKE TRASH:))))
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May 2022 by Maggie Cross
Bought my daughters prom dress there. The prices are reasonable and there is a wide variety to chose from.
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April 2022 by Tiffany C.
I love Windsors; they stay on top of all the latest trends. Castleton's location is excellent. Alyne always provides excellent customer service with a welcoming smile. Forever my go-to spot!
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January 2022 by Nicole Streza
This store is the absolute worst place I’ve ever been to. The customer service was awful and they only allow you to try on four items at a time and then make you stand back in line. They also have all of their dresses marked as nonreturnable. This store should be shut down. I will never come to this store again. They don’t even deserve one star.
