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March 2024 by WestSideYoYo
My customer service person was engaged polite and got my item ordered in a flash she was amazing
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March 2024 by Racheal Williams
Justin was very nice and helpful. He took great care of us!
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March 2024 by Loren Kring
Joel was super knowledgeable and helpful when my boyfriend and I were in his store looking at promise rings. He helped me consider a lot of things about each piece that I liked, and felt absolutely no pressure to buy anything. We walked away with the most beautiful ring.
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March 2024 by Adam Rivellino
Amazing customer experience! You always hear of the stereotypical “salesy” environments in jewelry stores and I was definitely skeptical walking in, but Joel took care of me and my girlfriend and got us EXACTLY what we needed. He was straight up honest, steered us away from things we don’t need and told us exactly what we needed to know to purchase the perfect gift. If you’re in search of the right gift for yourself or a special loved one, go see Joel! He will NOT disappoint.
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February 2024 by boosie32278
Justin was very helpful with the jewelry I bought today
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February 2024 by Derrick Below
This location have the best management
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February 2024 by Celina Lee
Zales has went downhill. We have been customers for over 20+ years. We came in to have our rings replated as we normally do every 6 months. This past month made us question why we still give them business. Not only were we ignored nor acknowledged for over 40 min, several people that had just come in were helped before us. Expressing my frustration to the employee once we were waited who gave no sympathy or apology. Really disappointed in this company and its employees. Being in customer service for years, I know what should be be expected from employees. At least an " I'll be with you as soon as I can" goes a long way!
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February 2024 by Zaria Banks
Took my ring in 12/30/23 they said it willBe ready in 2 wks 1/13/24 and yet my ring is not ready and they can't give me any updates. I could've took my ring to one of the kiosks in the middle of the mall and got better customer service and timely work done. Just got off the phone with customer service and they said my ring will now be ready on 1/20 the store didn't send an update or nothing. I will be taking my ring somewhere to get fixed. Never again coming here.Update it's 1/27 and my ring still not done. The store manager commented on my last review acting like they really care but I've called the store 3 times this week and still haven't spoken to or heard back from the manager Joel
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January 2024 by Andre Suzano
I have gotten my watch battery replaced here for years and always charged the same amount. Now Katie is the manager and tells me the price is 4X more!!! Same watch, same service, different manager. I questioned her and she said inflation and time... I was here 6 months ago for the same service for a different watch of the same style... and we have a 400% increase now due to inflation?! I have a different explanation and I think everyone reading this will too.
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December 2023 by Narifa Ally
Joslyn was very friendly and made our shopping experience at ease with her great communication skills and friendly approach.
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December 2023 by Wil Robbins
Good luck trying to get anyone to help you if you aren’t trying to make a purchase. Trying to have anyone even acknowledge you for any warranty or maintenance work is just about impossible. Find another Zales or even better find another jeweler.
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December 2023 by Heather Rohyans
Terrible customer service on Joel the store manager part. I was told my wedding ring would cost $100 to get fixed. Lost a small diamond. Although this same problem a year previous was free. I asked why it wasn’t covered I was told “not sure but someone dropped the ball.” I explained I have my old receipt and Joel said “I don’t even see the repair?” explained I have the receipt in a email I’m looking at it. He then told me call this number and maybe they will give you the service for free. I call the number to be told no this is a store problem and I cannot be helped. I call back Joel told me I would get a phone call with an estimate for my ring to be repaired. Never received anything. I call talk to Katie and she put my email on the account. Never got an email, phone call nothing on the status of my ring. I call now for the 4th time. I’m told by Joel oh yeah your ring is here. ? thank you for none of the promises I was told would happen. I then ask well how much is it? His reply nothing it is all covered under warranty? When I said I was told my lost diamond would not be covered his reply oh.I asked for my warranty paperwork and what was actually covered. His reply ok. Not a I’m sorry not a single word.I call today after my ring was picked up what happen. I was again told by Katie. You got lucky and got a free diamond replacement? Seems confusing when I was told by the STORE manager it was covered. I am getting a complete run around. very unprofessional to say one thing and do another. I’m thankful I got my repair but the hoops and the ball being dropped is crazy to me.
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December 2023 by Juice
Terrible customer service. I waited for a few minutes for someone to help me. One older lady just looked at me overtop her glasses, while 3 other associates huddled together behind the cash register, giggling amongst themselves. As I walked out, one girl finally asked if I needed help, and I was upset and told her it was too late. I had waited long enough and was ready to purchase a necklace set for my daughter. She made some face like she didn’t care. Terrible all around!!
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December 2023 by Susan Cooper
Katie was fantastic! She addressed every concern I had and was able to help me pick the perfect ring! Can’t recommend her enough!
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December 2023 by Tiffany Novak
Sunita was extremely helpful and helped my fiance and I find our perfect wedding bands!
