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July 2024 by Shelby Phillips
Great atmosphere, knowledgeable and helpful employees, latest and greatest devices always in stock with deals anyone can afford
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July 2024 by Edgar Castro
I think it is the worst service, they sold me products in a dishonest way,
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July 2024 by Jeanette Hale
Jesus Mareno and Anthony Terry went above and beyond to assist my mother. She upgraded her phone and purchased an Apple watch from them. She revisited them three times and they graciously assisted her each time with patience and courtesy. They are very knowledgeable of their products and programs. I recommend them and encourage you to purchase from the Jasper location.
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July 2024 by Patricia Griffith
The store was amazing with adding a line and I even got a watch and was able to lower my bill. Ask for Anthony
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July 2024 by Matt H
I upgraded to a new phone several months ago. My account shows I didn't trade in a phone, so I'm being charged full price for the new phone. The Jasper store keeps making excuses about their manager has to fix it but he's not there, or corporate must do it, etc. This store operates fraudulently, or incompetently, or both.
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June 2024 by Donna Haake
Shelly and Anthony were very knowledgible and efficient.
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June 2024 by William Schwartz
Anthony and the team always help me lowering my bill and getting a new phone. A team of experts
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June 2024 by Elizabeth Evans
The rep at the store did an amazing job. He made sure my bill was the best it could be fixed everything and while he was the only person working he handled everyone wonderfully.
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June 2024 by Maura Feehan
Shelby solved all my issues and was terrific!! She was efficient and knowledgeable. I had a great experience in the store!
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June 2024 by Jason Merkel
I resently cracked my screen protector on my I phone 15 so I stopped to get it replaced. The person who helped me was very rude to myself and the other customers in the store. He replaced the protector and after he handed it back to me I noticed that there was dirt under the screen, air bubbles and the protector was not on straight, I then questioned him about it and he told me everything was fine and the bubbles would go away after the screen got hot? I told him I would be back if the bubbles didn't go away. I returned to the store the very next day because I was not happy with the way the screen was put on, I tried to talked to someone else and tell him my story and the peron that helped me the first time jumped in and said it wasn't like that when I left and blamed me for it, I kept asking him to replace the screen because it was not right, he starting cursing at me and told me it was my fault and that if I didn't leave he was going to call the cops. I treid to explain to him that I was not here to make trouble and all I wanted was the protector put on corretly. My screen was not replaced and looks bad.
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June 2024 by Jeremy Kibby
Love the awesome staff! So helpful and really nice getting to know them. Highly recommend this store. Thank you for all of your help!
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June 2024 by Ken Matkovich
Guys here were awesome. Fixed my phone
Issue in a matter in no time
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April 2024 by Amber Orman
Great customer service ?
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April 2024 by Brooke Stangle
store was clean, staff was friendly, they helped me so much!!!
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April 2024 by Sherry Hill
Went into this store due to my phone and netgear quit working late last night. For about 20 minutes. Phone runs off data and netgear runs off its own number. So after 20 mins I rebooted both. They both seem to be back up. Went to sleep. Woke up and netgear said charge was low. So I plug it in another outlet. Nothing. No power to box. Went to nearby At & t store. The guy grab a cord and tried plugging it in. Nothing. Then took back off and took battery out nothing. Then told me there's nothing he can do. Keep in mind I haven't even had device for 90 days. Paid in full day of purchase over 300.00. He says I have to contact Netgear. That I needed to go call 611 to get the number. As I did go sit in my vehicle as I called them. They tell me I needed to file a claim to call another number. With this call I needed the number for the netgear. So I went back in to ask for that number. For some reason this employee had a problem with me trying to get my stuff fixed. They at this time had no customer in the store. So for someone trying to get something they purchase from At & T fixed. I see an issue with this employee's response on his ability to work for A T & T. Wait it don't end there. I finally got to NetGear. This man asked me to get At & t on 3 way. I said I'm right out front. I went back into that store. I hope you have video cause I had this man on the phone as I went to say the guy wanted to speak with him on what we can do. The man working at the At & t store starts yelling at me and the guy on the phone. Wouldn't even let the guy on phone explain anything. He is yelling at us. The other employee even looked up in disbelief he was screaming at us. I again went out of store cause the man on the phone was getting me away from him screaming at us. I did go back and asked his name only cause I try and get names of all involved on any calls. He says Joe. I'm not sure that's true. The man on phone and I called 611 again on 3 way. I'm hoping this time the man got it right. THANK YOU Gene, Josh from At & t. Also Zehid from netgear for taking care of this situation. Now that's all saying that my new equipment comes tomorrow and it for some reason cost me the sales tax of 21.70. I shouldn't have any different plan nor extra line and don't have to pay a deductible of 250.00. It should be under warranty..I will be thankful you all got it taken care of. As far as recommendations Our company has been with At & t for 10 years. Employees like the one today had me thinking we need to look else where. Cause sometimes when there's a bad apple in the bunch it spoils the rest. But after talking to Gene and the man from netgear. The bad batch is in that store.
