-
March 2024 by Hunter Williams
This place was our go to. Not sure if this has anything to do with the new owners but we went in today to find out they were out of half the ingredients that make up their most popular trending mixes and have been out since Thursday. This place is a 90 sec walk to the Kroger it shares a parking lot with. I’ll save $10 and get Ben and Jerry’s at Kroger next time.
-
March 2024 by Jason Munch Jacobs
Vegetarian options: It's vegetarian but definitely not vegan
-
March 2024 by Alexis Weidman
Pretty disappointed. On this visit my ice cream was basically soup (cookie dough ice cream base). I’ve noticed this the past couple visits I’ve been here. Haven’t had this issue at other locations, and they’re better staffed. Honestly felt bad for the guy working the counter too. He was running the place by himself and it was BUSY.Not sure if I’ll return to this location. For the price and quality, I would’ve prefer a pint of Ben and Jerry’s…
-
February 2024 by Nelson Bradshaw
So we ordered thru door dash 2 times the first order was out of stock... Okay no biggie. I placed a new order and was cancelled by the restaurant with no explanation... Okay something seems off so we called the store 5 times to get no answer... It's 600pm and they are open till 10pm... So not only do they not wanna work they don't wanna show customer service skills either!!! So needless to say won't be ordering again ever... You have lost the business of 2 people!
-
February 2024 by Karen Fitzgerald
Came on a Sunday afternoon and they had no cones, no brownie, and ice cream looked melted in the case. Ordered something that was supposed to be made with brownie in it and they added vanilla cake! Wasn't told they had no brownie until I questioned the server on it. Grand daughter's cookie dough was so soupy, it would barely hold together to be mixed. If I hadn't had a gift card expiring in a few days, we would have walked out.
-
February 2024 by Regina Williams
Stopped in at cold stone tonight with my family hoping for a yummy treat. Unfortunately was met with one of the workers showing her Minecraft underwear and fully equipt with a bad attitude.
-
February 2024 by Maura Roll
I purchased an ice cream cake for my son's birthday and it tasted great; however, $40 for a less than 6" round cake is hard to swallow. Especially when I asked to have "Happy Birthday" written on it and the best the associate would agree to do was write my son's name (4 letters) in icing. The ice cream and atmosphere are good just bring your wallet prepared to drop a lot of $$$$
-
January 2024 by Hailey Griffin
Employees were rude and had the worst attitude. Website says they close at 10pm. The open sign is on. It’s 8:56 and she already had the doors closed and told me “we close at 9.” She clearly can’t read a digital clock because there’s still 4 minutes until 9…
-
December 2023 by Joanna Evans
The employees were rude and were giving us dirty looks while we were parking our car. When we got out of our car, an employee rushed to turn off the lights as if we couldn’t see her. When we asked if they were open, she shooshed us away. Google said they closed at 10 and we arrived at 9:05. The “open” light was still on and all the lights. They were extremely rude! Horrible customer service and management.
-
November 2023 by Austin Brown
Drove from the other side of town at 9 pm, while google said they were still open, just to arrive at a store that was closed with their open sign still lit up, just a smack in the face.
-
October 2023 by Elizabeth Early
Honestly, horrible customer service. Rude employee interaction and ice cream has been freezer burnt most times we’ve gone. Don’t recommend.
-
October 2023 by Amanda Weddington
I took 5 of my cross country runners here after a meet on 9/28, and it was 30 mins before they closed, but we had no intentions of staying just getting our ice cream and leaving. Moments after we entered, they started taking our orders and then said to me, "I just want you to know we close in 25 mins." I said ok we weren't staying. Then, when it was time to cash us out, they complained that there were 5 individual orders. You still have 20 mins left on the clock come on, lady. If you didn't want people to come in, you should have locked up early. They were 2 very young girls. Not to mention, I got a love it chocolate with oreos and paid $6. Was not worth the money or the unwelcomeed attitudes.
-
September 2023 by Tyler
Ice cream is always good and service is nice.
-
September 2023 by Rae Isbell
Went at 9:35pm & their doors were locked. They close at 10pm
-
September 2023 by Kimberly Mckeever
I absolutely hate to leave a negative review esp bc this was our first time at this location but I only am doing so in hope that someone takes the opportunity to improve and train staff. 4 people behind the counter working which I thought was great( 2 girls at first then 2 boys out of the back came in a little after we arrived) 1 person assisting people in line. I think one more person making online orders and 1 person making cones plus one guy walking around hanging around doing not sure what other than hanging out. Going to the creamery takes time bc they hand mix and that gets tiring which is fine! There was no help for the girl helping the line. Not even any eye contact from any other workers or a friendly we will be right with you. Just kids working there with no inclination how to provide any service( other than the gal w glasses making the ice creams for the line). Other people have now entered the store so the line is forming… I go to the bathroom there is no soap to wash my hands so I use my own hand sanitizer. I let the guy who is roaming around know that the women’s restroom is out and he replies with a big smile “yeah, there no soap in any bathrooms!” I paused and replied well I hope you have soap for your hands and he just shrugs. This guy is touching the cones that the other co worker made a his bare hands. The woman who was behind me is now gawking at what’s happening behind the counter and I just thought yep ok not just us thinking this is a bit of a mess here. I know these are kids but I cannot go back w my family.
