H&R Block tax professionals are knowledgeable and can handle tax needs to maximize refunds. Customers can set up appointments at local tax preparation offices or work with tax consultants from home. The company prioritizes customer well-being by deep cleaning offices, disinfecting high-touch areas, and practicing social distancing. Clients can also use the Digital Drop-Off service to work with tax pros remotely. Customers praise the excellent, fast, and professional service provided by the staff, who are described as extremely knowledgeable, personable, and helpful. Clients particularly appreciate the care and guidance offered by their tax consultants, such as Frank Shaw, who make the tax filing process smooth and stress-free.