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November 2023 by MAXIMIZED TRUCKING
We had a great truck buying experience that I'm more than excited about for the next time. Mike really took care of our needs very quickly and stood on his word, thanks again. Kim had all our paperwork in order and out the door in moments. Great personable and knowledgeable group and good equipment. Thanks KTS!
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October 2023 by Dejan Ilic
1 star is really to much for this place. We came there with the truck under warranty and they confirmed me that over the phone per my unit vin#. 1 week later they finally take a look on the unit, confirmed it’s transmission and said they can’t do anything since it’s allison transmission and we have to tow it to their dealership but first we need to pay $400 for checking our truck. Truck under warranty, they are not capable of fixing even they are dealership but they are still charging for nothing. I knew it transmission, and they knew it but it was easy money for them.Save you time and money.
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August 2023 by Shar and Phil - A Year to Volunteer
Threw a low boost pressure code in our RV and couldn't make power of course. Limped up to KTS and they got us in the next day. Thanks to Nick and Steven for the quick ID of the problem but even more so, figuring out how to build a new boost pressure connection to my intake manifold. In typical RV builder fashion, they don't make our part anymore and it was already too long for a strengthened rubber hose, so the guys got a length of exhaust pipe custom made, created rubber fittings on the ends, made sure it was a snug fit without interferences, and we were back in business. 670 miles on day 1, it's solid.Really impressed that Nick kept me informed on what he was doing and so it was a no stress event for us (except having to make our next project on the Canadian border in North Dakota).Thanks to Matt and Chris on the service desk as well for keeping us in the loop and the great customer service.Overall, a great experience for us. We feel like the price we paid was fair, we felt like we were on an equal priority footing with trucks which isn't always the case, and KTS was conscientious to the fact that we were full-time RVers. You guys rock! Thank you.
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July 2023 by Alan Wernik
Needed to pick up a couple parts on a tight schedule and Frank did an outstanding job finding what was needed and explaining what was needed. I went to roll out the gate? and he came running up and caught me before I left I had forgot all my paperwork at the parts counter ? He saved me a major stressful event ! ?
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July 2023 by Barbara Boggs
I could never express strongly enough how great these people are.they have spent a lot of time making me understand and feel comfortable with my new truck including having detroit call me and help to explain all features the truck has and how they work. The service department,as well,can't be beat.They are efficient and honest.I will use them as my go to everytime.
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April 2023 by Steve Sellers
Great place to do business. Staff here is great as well!
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March 2023 by Dave P
It's really unfortunate they are the only ones around. Service shop will talk down to you and be extremely rude. Funny thing is the guy answering knows zero about engines.
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December 2022 by Chris Joles
Broke down on Saturday, Christmas eve. My company sent an appointment request to get my truck checked out. Shop was closed on Monday for the Christmas holiday, I get that. Showed up early on Tuesday, I was told they dont take appointments. I was told to complete a service order request and then was told it would be 1 to 2 weeks to even look at it. Very disappointing.
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November 2022 by Nathan Nicklaus
Ron in service is wonderful! Great guy and very informative. Thank you for employing a great employee like him, very honest guy. Need more people like him! Thank you
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November 2022 by Aaron Landrum
A solid heavy truck dealer and service. Missi and Mike are very helpful and do everything they can to help on the purchase of your truck.
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October 2022 by Bobby I
They did a great job on our truck . They don't drag their feet like you see at other Freightliner dealers around the country. Turn around time on our DEF doser repair was quick and efficient .
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September 2022 by JOHN BAIRD
this shop did an excellent job on my truck. not only did they fix my water pump but in the process found another issue and saw that my unit was close to running out of warranty. I have a 3 piece exhaust manifold and they rebuilt it and my pump in less than an 8 hour shift. 1700 miles later hasn't lost a drop of coolant and no leaks in the exhaust. will definitely recommend to others
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July 2022 by Kevin Blanton
Passing through Indiana we had several check engine lights appear on our Winnebago Forza. Called this outfit to get it repaired. (Def header) Dropped it off and they got to it in 2 days. Subsequently we had 3 recalls as well 2 were done quickly but 1 required a cable to program the Allison transmission module. Evidently not all shops posses this cable. After waiting 3 days for an overnight delivery, we decided to get it done at a future date. Communication was not their strong point but mostly pleased with the service we recieved otherwise.
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July 2022 by BigRigTravels
Truck service spokesperson wasn't all that interested in communication. Didn't have any interest in anything. Took a week to replace one fuel venting hose. 30 minutes work.
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May 2022 by Ata Atanasov
Very professional and curious. Even though we didn't have a huge problem the turnaround time was super fast (in and out - same day). Great communication all the way around from the guys at the check-in desk to the mechanics.
