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March 2024 by JET
Saturday with one checkout lane open. As usual Menards doesn't sell because they won't do self checkout on upc scannable items. Most customers won't wait 15 minutes to checkout 2 items. They'll drop it, leave, and remember every retailer in this century has self checkout except Menards! Thanks for the corny jingle from 1950 tho!
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March 2024 by Brad Roberts
They had everything we were looking to buy. Shelves were well stocked. They have a grocery area.
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February 2024 by Nova Pierce
My favorite home improvement place. My go to for landscaping supplies
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January 2024 by Kevin Rowley
I got lost
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January 2024 by James Scoggins
Y'all are slipping. A big department store, like this, needs more than 2 cashiers. Or at least a U-Scan area. I like the variety of items at this store. But Home Depot and Lowe's usually carry what I need and they're a lot easier to get in and out of. Plus you don't have to deal with the hassle of mailing in forms to get the advertised price.
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December 2023 by Ashton Guthrie
Definite manager failures starting at 2:04 PM today. I have used every hardware big box store in the area area and I believe Menards lost my entire business today over $439 transaction. Be careful giving your credit card numbers on the phone there you won’t have any help. I’m free to talk about it. Whoever would like to give me a call. I have both names of managers written down, times and dates.
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October 2023 by Jenny Cook
Just did my first on-line order. Super easy. Titus even brought my order out to the car! I didn't have to lift anything. Thank you Titus. ?
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October 2023 by Charlestown Roofs
Just purchased some materials for a little roofing jobWe (Charlestown Roofs)got everything we needAwesome
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September 2023 by Thomas McNulty
Numerous items had a QR code that said scan and buy. DO NOT DO IT. I asked beforehand and they said yes, you can scan and buy on the app. Then we just look at the receipt and we will help load you up. So I did and went to pull my truck around to get loaded up. When I pulled up to the gate they said the order hasn’t processed yet and it takes about 20 minutes. So I wait. I try again and still nothing. I go to customer service and explain everything. They look and still nothing. The lady makes a call and says it takes 20 minutes but could take up to 12 HOURS! What is the point of having this option available if you have to wait and come back? The lady continues to tell me that I can get a refund and repurchase it at the register. I ask how to do it and she says I need to go on the app. She goes on my phone to show me, pulls up my order, but wait, it hasn’t processed yet so I can’t get a refund. Then she tells me I’ll have to come back tomorrow after it has processed and the can prove I paid. What a joke!
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September 2023 by Gigi Fry
The only thing I hate about Menards is that I always want to buy too much. The prices are great and the selection is even better. Oh, and the 11 percent thing is nutso. Why don't they just give you the discount up front? I know why because you forget to send it off and they keep the money. So if Menards were closer to my house I would be shopping there more often. But since I have three different other hardware stores nearby I don't shop there very much.
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August 2023 by Anthony Yates, Jr.
Purchased $124.73 worth of merchandise, and needed to return one of the items that I bought. Have my receipt, but the store will not give me my money back. Simply because I no longer have the credit card used to make the purchase! The refuse to give cash back, and want me to accept store credit! I won't be shopping at Menards anymore!
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August 2023 by Jim Spa
Be aware that online prices do not match shelf tags and actual in-store prices. Online prices include an 11% rebate that you can “mail in” (who does that anymore?). Also, the checkout lanes are weird; there’s a person there but you have to handle the card payment and bag your stuff yourself, so I don’t know what their purpose is, especially since they couldn’t explain the aforementioned price difference.
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August 2023 by Caleb Newman
Menards is an incredible store with so many fun things for home improvement. The staff are generally helpful + even though it can be overwhelming you always end up finding what you need. ?
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August 2023 by Angus Coleman
The worst customer service ever! Do not call you customers thieves especially when nothing was stolen. If there is a misunderstanding try to be respectful and help. All you can do is explain and move on. I have never been put down or left a business feeling so betrayed. If you are a contractor DO NOT USE MENARDS. We have spent so much time and money with this company and I would have liked to continue. Unfortunately everytime there is a battle or an argument to get help or product. Place is terrible.
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July 2023 by Sean Pinckney
Great place to quickly pick some extra material for a job site or a DIY project at home. Lumber department has a great bulk lumber purchase and delivery program that definitely comes in handy from time to time.
