Storage Express offers clean and accessible storage units with easy setup and clear contracts. Customers appreciate the friendly and professional staff, with representatives like Tanner and Debbie providing helpful assistance and quick responses. The facility features convenient amenities such as a light timer, which helps users manage their time while sorting belongings. Overall, the service is efficient and customer-focused, though some reviews mention occasional issues with communication, such as delays or lack of updates regarding appointments. Despite minor drawbacks like the absence of a garbage bin and inconsistent customer service in some cases, many customers find the facility easy to use, with helpful staff making the experience smooth and satisfactory.