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July 2022 by Erin Watson
If I could give zero stars I would. There is a gentleman that works there that doesn't know anything. We've been in twice for a phone not working (good ole Verizon everyone swears about. I haven't had the best luck with their service) the guy knows nothing. We went tonight for a phone not working again and of course couldn't help us. He had another customer in which came out to us and said "sorry your having troubles but this guys doesn't even know how to add a line". In which I responded to these customers and said this isn't our first encounter with him, he doesn't. Then I further explained our last encounter when he called his manager for assistance in which she was on speaker and told him "I told you I had a family emergency I don't have time for this". Great store let me tell ya and great service. BTW the first encounter I told him the service was awful and he agreed. Didn't even recommend the service he is employed for.
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May 2022 by James M.
Lost phone and ordered new with CS told me go to this location to pickup my new one. 11-5 Sunday hours same as all other Russel stores. was there from 11-12:12pm NOONE showed up! I'm 28 miles away so called this morning got same voicemail as last 8 times we called . Wife left voicemail yesterday ( still nothing) I called Shepardsville store girl answered right away.. She said there is someone working so going to make the drive again.I will update this review after I actually get to make human contact instore!
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March 2022 by michael edwards
Summer was AWESOME!! Summer deserves a raise or promotion, because I never give 5 stars, and I wish I could give 6 ; based on her knowledge, customer service, positivity, understanding, and ability to multi task. I was impressed and very thankful ! Thank you Summer and Verizon
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March 2022 by Sulady DeJesus
Nick was amazing and answered all my questions and concerns. He went above and beyond to help me and my husband. Best service ever.
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January 2022 by Drew York
Place was awful had little to no inventory in stock one of the newest Apple Watch and the biggest size available they didn’t have it he told me he couldn’t help me find another store that had available was wearing a clown hoodie and sagging his pants can see his underwear, I’ve been with Verizon for years and this is the most unprofessional store I’ve ever seen
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December 2021 by jackie durham
Joseph was kind and professional. He was knowledgeable about the products. He was informative yet not pushy. I would recommend this site to anyone.
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November 2021 by Patrick Guy
Very good. The rep was highly knowledgeable, and could access information quickly if he did not know the answer.
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September 2021 by Dustin Keith Scarbrough
Knew I needed a sim card for a hot spot.. walked in to get it, apparently this location does not let you if you don't activate it in store. I'm not sitting there to let someone else have all my information when I can do it at home myself.
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September 2021 by Phil Linz
Joseph was very helpful and knowledgeable and helped us pick out and order our new phones.
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August 2021 by Adam Reising
I came here for a device pickup and setup. Customer service was excellent, friendly, and helpful.
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July 2021 by Elaine Gilstrap
I went there today, Kitta (may be spelling wrong) but she was so helpful and nice. She took care of my problem.
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July 2021 by Aaron Miller
Go to any other Verizon store, hands down the worst experience I've ever had in a mobile store. Employees on duty were shady to say the least. Blatantly lied about services required on our plan in order to upsell the account. Will not be back
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June 2021 by Ginger Wilson
Such a helpful young man. So polite and pleasant.
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May 2021 by Thomas Jon
5/4/21 7:30p. Stopped in to buy a phone.But the doors are locks.How could that be. Google said your open till 8pm.Even the sticker on the door says 8pm too.Guess ill go to A&TT
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May 2021 by Deborah Willis
Had a very good time with CHEY she was very helpful in eveyway