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October 2023 by Foster Clinton
Great dealership with lots of great bikes in their showroom. Bought a used bike here and everyone was friendly, there was no pressure or slimy sales tactics and really fair prices.
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October 2023 by Dan H.
I'm in Illinois about a 3 hour ride away, and tried to buy a Yamaha XSR that Kendallville had listed on their website. This is a long but detailed story with some red flags for this dealer to be aware about if you're not a local buying from them. I called on a Fri afternoon, and talked to Nolan. He explained their dealer policy is to require a $1000 non-refundable deposit to place a hold on a bike, but would allow it to otherwise be held for me if I was travelling that day to come get it. I said I wasn't willing to risk riding 3 hours there and not liking something about the Yamaha or the deal and having them pocket $1000. That sounds ridiculous. With the understanding that it could sell to someone else at any time, I sent them my Finance app on Fri at 6pm. On Sat morning, I asked for a bill of sale and how it was going with getting my financing approved. Sat went by without them getting in touch with their bank. I was told they'll hear from their bank on Mon morning so I told them I'd be there Mon.On Mon morning when they opened, I let Nolan know I've got my own bike all packed up, paperwork ready, 2 keys, extra seat, owners manual, etc... and ready to hit the road to their dealership as I took the day off work to go buy the Yamaha from them once the financing is approved as I expected there wouldn't be an issue with getting approved.Salesperson then told me that their bank won't finance someone from Illinois, and multiple other states. They stopped doing business with their national bank, and don't have any way to finance out of state deals like mine. They apparently couldn't (or wouldn't) tell me this on Fri or Sat despite me sending them my finance application on Fri.They told me to instead get my own financing, and they would hold the bike today if I could still come in today (Monday). Otherwise, they wanted $500 non refundable to hold the bike beyond Monday. Actual text: "Just spoke to my manager and he said he'll hold for $500 if you can't make it today." I asked them to hold it as "sales pending for me today" as I was heading to my credit union to secure my own financing as Kendallville instructed me to do.I said I'd also like a phone call from the manager (Channing) about that non-refundable policy as I'd appreciate a reasonable explanation about it. Meanwhile I went right to my credit union to get my loan expedited so I could still ride out there today, or otherwise make plans to reluctantly put up $500 to hold it, or make another arrangement with Channing pending his return call to me as I'd requested. Nolan texted that he'd "put a hold tag on it, do our best to not let it sell, and if someone starts to show interest, let me know" since his manager Channing was out to lunch and would call me when he returns. Nearly 2 hours pass with no phone call from Channing. Instead, a call from Nolan telling me that "sorry, some guy from Indianapolis just came and bought the Yamaha from one of our other salesperson while we were both at lunch". Really?So much for their word about holding it the same day for me, putting a hold tag on it, or Channing even calling me back with any sense of urgency. I was then told by Channing that I should have put the non-refundable deposit down to hold the bike for today, and that's my fault for planning to ride out there to buy it on their word that they were holding it today for me. Takeaways of this dealer: Their sales guy got hosed out of a deal and another one got commission from sniping the deal. Their manager Channing, would not call me directly until *after* they sold the bike to another customer that had come in later. They don't apparently communicate in their CRM or use hold tags properly to let other employees know that a deal is pending on a bike. And then instead of taking responsibility for having a ridiculous policy about non-refundable deposits and not honoring their word to hold the bike today for me as I'm ready to ride out there, ins
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October 2023 by Charles Obryant
Great staff. We were 500 miles from home and had vehicle trouble and they provided tools and the help to fix my brakes so we could return home. Very kind and helpful in all respects. Truly good people to out of state buyers. Highly recommend this company. Charles and Judy from NC
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October 2023 by Lori High
We took our 2002 tri motorcycle in for a recall on the Master Cylinder...took it in Wednesday afternoon so that they can start on it Thursday morning...expected it to be done by early afternoon...called was told it wouldn't get done til the next day because the project before us was taking longer than expected. So we patiently waited til about 2 pm the next day...we called...then was told that the project before us took longer to complete and then they had to do an oil change that morning too... unfortunately they double booked....here it is Friday 4 pm...rain is moving in our area...and they still don't have it done...2 days missed out of riding... Got a call at 4:55 pm...fin
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August 2023 by Amy Cockburn
The entire staff is phenomenal! They made the purchasing process such a positive one that we will never go anywhere else from now on! From the minute we walked in the door, we felt like they were there for us - great experience! Highly recommend!
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August 2023 by Jeremy
Very nice dealership. Lots of beautiful bikes. Friendly and knowledgeable staff. Enjoyed my visit
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August 2023 by Christopher C.
Bought a bike there and everyone was super friendly and helpful. Great selection. Would definitely recommend.
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July 2023 by Brad Jahn
Channing helped me with buying my second bike went very smooth, was very helpful and friendly. Great place to buy and the staff are very helpful
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June 2023 by Separateboats
Nolan and Channing were prompt, responsive, kind, HELPFUL, and professional. They both helped us get the bike properly loaded. Great first experience with Kendalville Power Sports. Thank you.John and LaNae Abnet
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June 2023 by Jaycob Masri
Great experience, great customer service! Nolan was excellent. Will definitely be going back for my next power sports purchase. Thanks for the hook up on the 2023 Trail 125.
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June 2023 by Sydney Wilmington
The whole experience was great. Staff was super responsive and Nolan made sure that all our questions were answered. Best customer service I could've asked for!
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May 2023 by Jerry Shaner
Kendallville Powersports is a great place to do business.The entire staff here is great.Very nice down to earth people.They made us very comfortable throughout the entire purchasing process.Great staff.Great company.I would definitely recommend bringing your business here.
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May 2023 by Seth Cousins
Recently purchase a 2023 Honda Shadow Phantom from Kendallville Power, and my experience was by far the best buying experience I have ever encountered. Brent helped me out with my purchase and was extremely helpful answering question and giving suggestions for modifications. Purchase to pickup was fast! If you are looking for a new or pre-owed motorcycle and care about customer service not just the product you need to go to Kendallville Power.
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May 2023 by Briana Jackson
The whole staff was super friendly and welcoming. Jonah was super knowledgeable and helped me find the best ride. Purchasing from them was also super easy and quick! Even drove it to my house the next day so I didn’t have to wait. For a beginner rider he took the time to show me the basics. Also gave me all the information I needed to get it on the road. I really appreciated everything, thank you so much!
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May 2023 by Todd Sonnenberg
I just purchased a 2023 Honda pioneer 1000 from Nolan at kendalville Powersports he was very knowledgeable with the machines he is selling the transaction was quick and easy I chose kendalville Powersports because the machine I was interested in was already up fitted with a roof and windshield ready to rideThank youTodd from Napoleon Ohio
