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January 2024 by Jimmie Prince II
Shepherds treats me really well in the service department. They also were the only dealership to get me the truck I wanted. The GM located my truck, made me a great deal and I am very grateful for Shepherds. A dealership that treats you the way all customers deserve to be treated.
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January 2024 by Debra Grobaski
The service dept does a great job. I like the point checklist they provide, so I know the status of things like tires, brake pads etc. they are always quick to get me in and do the job in the time they quote. I appreciate they always value my time. The lobby and restrooms are always clean and coffee is always fresh and ready. I work most of the time in the lobby and it’s nice they have wi-fi and power cord towers. Perfect for busy people!
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January 2024 by Emilia King
I cannot express how amazing Shepherds has been to work with. I have always hated going to other dealerships and would make my husband go for me. Shepherds blew me away the first time we stepped into their office. We have now purchased vehicles, serviced vehicles and ordered vehicles with them and will not go anywhere else. They made every single one of our interactions, seamless, quick and enjoyable. ZERO issues going to see them without my husband ha. Huge shout out to Chase and Brad for the outstanding service! Could not recommend more!
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January 2024 by Michele Schlichtenmyer
The Collision Center was easy to work with. They took care of everything with my insurance company as well as getting a rental. The repairs were completed as expected and were completed earlier than expected! My Truck looks great! Great group of people!
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January 2024 by Dennis Stark
This vehicle purchase was the most pleasurable experience in buying a car I’ve ever experienced. Gavin McGuire’s, the salesmen, positive experience showed from the moment he greeted us until we took delivery of our new GMC. I have never purchased any vehicle as fast as I did. Complete satisfaction through the whole experience. I would definitely recommend using Gavin and the Shephard’s Chevrolet GMC, Inc team for your new vehicle purchase.
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January 2024 by casey Myers
We had a tahoe picked out and paperwork, title work, and everything programmed in less than 2 .5 hours! Everybody was very amazing...zero pressure and made you feel welcomed!Great job to Chase and Byron and team!
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January 2024 by John Kwist
This was the most seamless experience at a dealership I’ve ever had. Everything was very transparent. The team here really does a great job through and through. From the first step to the last everyone was very easy to work with and made purchasing my new vehicle unbelievably simple. They had everything ready to go and I was in and out. I honestly never thought the dealership experience could be this good just due to other experiences I’ve had elsewhere. Needless to say I will be coming back to Shepherd’s for all future purchases!
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January 2024 by Tony Manns
Lexi’s initial communication and Chase at the dealership were both fantastic! No pushing. Had the vehicle we were interested in pulled up front and ready for us to test drive. The entire process was smooth and comfortable. I really appreciate the level of professionalism we experienced from the entire staff.
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January 2024 by Dawn Marshall
The repair work is outstanding beautiful, just perfect! I could not be happier! The only issue was the communication back and fourth of getting the parts ordered then scheduling. I ask will I get a call yes I was told. Nope that did not happen.
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December 2023 by Equinox
Very efficient and quick diagnostic check up for some electrical voltage issues. In and out, left with full knowledge of the simple issue that needs fixed on the 2019 Duramax I brought in to have looked at. With full explanation of the simple problem and also how it affected other components of the truck. Great service! Great communication and customer service!
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November 2023 by Cheryl Allen
Chase is amazing! He is very honest and checks everything out thoroughly for us on any questions we have. Russell the finance person has a ways to go and needs help with business etiquette and proper way of approaching customers. If it wasn’t for Chase, we would of have gone elsewhere.
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November 2023 by DeAnna Bortner
I hit a deer on my way to work. Punctured radiator and body damage.The people at Shepherds Collision were great to work with. They kept me informed all thru the process. When I got my car back it looked brand new and it runs great! I’m so thankful!
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November 2023 by Ramsey Blevins
Shepherds handled the repairs on my car so great. There was good communication throughout the process and my car looks brand new inside and out. Will always recommend Shepherds!
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October 2023 by Jeananne Park
All the people were very friendly and helpful!I had bought an SUV from Gavin, but decided it was too large. He didn’t make me feel crazy for trading so soon.I picked out a vehicle and he wrote up all the information including the financing. Then as I sat in the show room waiting for him to return I saw a 2024 Chevrolet equinox, so I asked about it, he had not shown it to me earlier, because I wanted leather seats. However, when he ran the financing, I only would owe a little over $300. He very willingly got the equinox out of the show room so I could drive it. With the extra all over protection, I felt the seats didn’t have to be leather.Gavin was very very patient with me and my crazy decisions. I would highly recommend him to any car buyer.
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October 2023 by Laura McKee
I was initially disappointed with the inability to diagnose the problem with my vehicle. I had to suggest that they check the fuel pump. When he did, he said that was it. I was given a ride to my home with the promise it would be ready the next day, if the part came in from Ohio. At that time they gave me an estimate of the cost. With workers being on strike, they were happy the part was available. Thankfully it came, and work was begun. I phoned the next afternoon and was told it would be ready by 2:30. When I arrived at 3:20, it wasn’t finished, but I only had to wait about 40 minutes. The final tally came in under the original estimate, which was great! Now, every time I start it and it immediately starts, with no hesitation, I clap my hands and say, “Thank You, Lord!” And I think kind thoughts toward Shepherd’s.
