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June 2023 by Ronald N. Page
Still buy stamps and mail a letter, do you remember what that is?
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January 2023 by Rhyanna Baker
Even on days they are closed , Google still has open and close status very frustrating to say the least ..Atleast be honest ,,are you open or closed ?Does it take a rocket scientist to figure that out ..
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January 2023 by Rhyanna
Even on days they are closed , Google still has open and close status very frustrating to say the least ..Atleast be honest ,,are you open or closed ?Does it take a rocket scientist to figure that out ..
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August 2021 by Jeff Leonard
Went to buy stamps during my lunch hour tried to get into the lobby at 12:37pm and it was still locked up. Sign says open from 12:30 on. 2 people work there and still no one can open this business for working people.
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February 2020 by Monique S.
I mailed a priority box from Florida, it arrived at the New Lenox post office by 10 am on a Monday and was supposed to be delivered to an address before 8 pm but never showed up, this is less than an hour away from this post office. It is apparent to me that this post office has bad service when delivering is quicker from the Southern states versus a delivery in the same state and less than an hour away. Why charge priority prices when post offices like this can't even deliver on time?
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December 2019 by D. Truby
Always helpful and friendly . They go that "extra mile" to explain options in shipping packages. Lucky to have such caring and qualified staff for our every day dealings.
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February 2018 by Marie E.
I really like this post office! Staff is friendly and helpful. They do their job efficiently and keep things moving along. Not the closest post office for me, but I don't mind going out of my way for great service!
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September 2017 by Julie Hollingsworth
I love this office! I always get great service there. Keep up the good work Kentland!
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May 2017 by Alexa H.
Everyone here is super friendly and helpful.... Ive been sending post cards for years and no one ever told me that post card stampa are cheaper until now!
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October 2016 by Raul A.
First off, I like to preface this negative review by saying that I worked as a Letter Carrier (yes, I actually carried mail)for many years in the City and I am very well aware of the inner workings of a Post Office. While there, I quickly learned the importance of delivering one's mail as quickly and efficiently as possible, especially Express, Priority, 1st Class and 2nd class articles. A career change caused me to leave the USPS in order to pursue my new endeavor. I recently moved to New Lenox and quickly discovered the folks at the New Lenox Office do not share the same beliefs that was drilled into me during my time with the Postal Service. I had an issue with my carrier creating ruts in the gravel shoulder next to my mailbox. These ruts were created by the carrier's erratic driving (slamming brakes, screeching tires at take off), these 4 ruts were found directly in front of my mailbox where the letter carrier stops the vehicle to insert mail in my mailbox. Because of this, the carrier refused to continue to deliver mail until I fixed the ruts (which the carrier created). I purchased one ton of CA6 gravel to fill the Ruts on 2 separate occasions. On the 3rd time, I refused to repair the Ruts to the gravel shoulder of the highway. After not receiving my mail for a few days I phoned in my complaint to a postal supervisor. The issue fell upon deaf ears. I then voiced my complaint to the New Lenox Postmaster in person and their stance was "do you want to get your mail or not?" Well, I guess you can imagine what I had to do in order to restore the delivery of my mail. If you go out there now, you will again see the Ruts are forming again. Since my complaint, Express Mail, certified mail, or any other article requiring a signature does not even get an attempt delivery, a 3849 Delivery Notice is my new treatment vs the letter carrier attempting to make contact with me. Express Mail does not even get re-attempted which strictly contradicts protocol when I was a carrier (we attempted to deliver Express on Sundays & Holidays). On Yesterday's date, I went to the post office to attempt to get a package the United Postal Service (Not US Postal Service) redirected to them for final delivery at 9:30am (from Rockdale, IL). I was hoping they will be able to give me the package since it was after 2 pm. The manager rolled her eyes and said they "did not have the manpower" to go in the back to see if they could locate it (I was only looking for an attempt on their end). Not a difficult task considering the amount of parcels the post office receives from UPS. In closing, I'm disappointed that the US Postal Service would even employ people with such poor customer service and lack of personal commitment to their customers when taking into consideration that for the past decade the USPS has operated in the RED, 5.1 BILLION DOLLAR LOSS in 2015 according to USPS ( & while depending on Tax dollars for financial relief in order to stay in business. Word of advice, change your mindset when dealing with customers while you still have your doors open. I second Chuck's review concerning the Postmaster.
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September 2016 by Dakota Valentine
Whoever works here needs to start doing their job. I'm tired of having the tracking label say my packages are coming to me a certain day and never show up. I was supposed to get a very important package yesterday and it never even left the post office. You had it since 12pm the day before it was scheduled to deliver, so there was no reason you didn't send it out. Now I get to wait another day before I can get it. This is a small town, you have only so many people you need to deliver mail to. How difficult is it to scan a package and get it to someone on time.
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September 2016 by Pat S.
I live in Royal Meadows Subdivision. Today I was driving down the street with a bus parked on one side and a car on the other side. I was 3/4 past the bus, when the mail carrier started coming after she delivered mail a short distance behind bus. She proceeded to drive even after seeing me. She pulled right up in front of me and wouldn't move, I waved for her to back up and she still wouldn't move. I waved again and she stared me down and finally backed up, giving me very little room between herself and the car parked on the other side. I waved thank you and she still stared at me with anger. In the last two years, service with the mail carriers has been terrible. I didn't even bother calling the Postmaster General, as I tried two years ago and even wrote a letter. The Postmaster did nothing concerning the issue we had and didn't respond or call in regards to my letter of complaint. I usually never complain, however something has to be done. What has happened to common courtesy and respect for others?
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July 2016 by Shelley Leinberger
Good experience..but not happy when I have mail in my mailbox to go out and the post woman doesn't take it!!
