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January 2024 by tbeeman2
Love this place just not enough deals
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May 2023 by Kayla Johnson
Recently purchased a pair of jeans online and a pair of sandals. I just had my son 12 days ago so the sizing I got was wrong and I needed to return both items. I sent my husband in with the online email I received when they were delivered. He ended up calling while in the store to which I could hear how rude the cashier was on the other side. They refused to return the brand new pair of jeans that were just delivered today and said they could only offer me a gift card for $24. They were purchased for $37 and some change. My husband and I both said that made no sense and please get a manager. The manager came over said they were returnable and they didn’t know why just that the terminal won’t allow it. Said to call customer care and were of no help. They were able to return the sandals but wouldn’t help at all with the jeans.I work in customer service, in fact I work in this same mall. The fact they couldn’t call their customer care and figure out why their system wasn’t working for the return makes no sense to me. We have to do that all the time where I work. It’s called customer service. The jeans are in fact returnable I now have to mail them in because they refuse to do it in the store. What is most frustrating about this whole interaction is the attitude. I could hear the cashier being rude to my husband. I would’ve walked in there and returned it myself had I not just had a baby days ago and could walk in there myself. I’m disgusted with this stores better than you attitude. It’s American eagle for goodness sake.
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October 2022 by xiaojun d
i don’t recommend coming here. the workers stare at me. i’ve come in with my mom and i’ve also come in with my friend, both times they stared at us like we were going to steal something :/ the products are nice but the workers make me uncomfortable. i’m sure not all of them are like this, but the times i visited i had a bad experience
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September 2022 by Savannah Krock
Friendly employees helped me find what I needed and checked me out efficiently.
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June 2022 by Anthony Cummings
Summer shopping with my daughter, trust me she found everything she needed
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November 2021 by shannon lee
Big sale was going on so I racked up on some deals
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August 2021 by Angela Cole
Couldn't get into the store to make a purchase because "they were at capacity" and they denied us entry. ? we were wearing masks, so that wasn't the issue.No other store in that mall had a person at the entrance and people were shopping. Just needed jeans but thanks I will go elsewhere.
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August 2021 by Gracie Rose
The associates in the Kokomo store are unprofessional and rude. I have been in the store 5 times over the last 2 months, and each time I have had a negative experience. I have heard several employees talking negatively about other employees, I have witnessed a manager embarrass and talk down to an employee, and I have walked in without notice to the employees as well. This locations employees need trained on proper work etiquette and should be held accountable for their unprofessional actions. I have tried to look past these experiences but each time I have been in the store, I have witnessed something. And I have now reached out to corporate in regards to these encounters.
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January 2021 by DIRTIGARAGE MODS
Too expensive to shop here
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December 2020 by Terry Fish
She was alot of help made me feel very good about my purchase!
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July 2020 by joetiffany kitts
Everyone was super friendly and very helpful especially since I was being extra in the store about my purchase lol. Very personable!!
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July 2020 by Anastasia Rosenow
Had to make a return sadlyThey greated me at the doorHelped me quickly And directed me to what i was looking for
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June 2020 by Jocelyn Marcum
Friendly faces & amazing service
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February 2020 by Sheila Wade
I absolutely love American Eagle and the products I purchase, especially when I’m able to redeem my free jean coupon from buying 5 pairs. However my most recent free jean didn’t fit the way I wanted and I wanted to exchange for a different size. My first encounter at the Kokomo Markland Mall was awesome, smooth and friendly. However when I received my jeans in the mail, they still didn’t fit. And my second encounter with the female management, Sarah, did not go as smoothly as the first time. She was rude and told me to my face that it looked like I was being “fraudulent” with my free jean... I was so dumbfounded that I didn’t even know what to say. I was just trying to make sure I didn’t lose my free jean and she was worried about how me exchanging my jeans TWICE was going to look on her part. I was very dissatisfied with my experience that I will most likely be driving to Indy for my future A.E. experiences and transactions. The only reason this review is getting two stars is because she eventually ordered the jeans for me and they are being shipped to my house, so I don’t have to go back into A.E.
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December 2019 by JEANIE FOUST
Softest sweatshirts, nice selection of sweaters & jeans.