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February 2024 by Jamie Whiteley
Cory was awesome him and Zach helped me get everything I needed done with minimum hair loss
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February 2024 by Charlotte Dean
Cory helped me today to transfer from one phone to another. I came in 100% overwhelmed and stressed out. Cory took over got everything straightened out and I'm leave relaxed, confident in the new phone, and extremely satisfied.
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January 2024 by Bonnie Davis
Devin was excellent sales representative and took an extended time to get my new IPhone and IPad, making sure we were satisfied.
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January 2024 by Bruce Horsman
Very professional and helpful.
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December 2023 by Sylvia Gatewood
Ricks was awesome!! Very helpful, great customer service skills and kept me informed every step of the way and even founds ways to save me $$$$! Derrick was also very helpful and polite and just a great person! Thank you!!
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December 2023 by Harry Kim
kind elaboration on wireless services and price policy.
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November 2023 by Jonathan S
I have used this store numerous times and always received great service. Today, I arrived and everyone was busy, or so it seemed. I was second in line. After 20 minutes, manager Zach came out of the back and took our names to put us in queue. By the time he did so, there were 3 others who had arrived behind me.We continued waiting. During our wait, Zach walked around and for the most part was helping agents who were assisting their customers. Periodically, another manager would come out of the back and kind of look around, toss a little football in his hand and chat up customers who were already being helped.Finally, after waiting for over an hour without being helped, watching both managers chat up a customer who was already being helped, and not dealing with escalations, I asked the manager if they could help me. He told me he wasn’t able to as he had to be available for escalations. I swear to you, in the hour I was waiting, he didn’t deal with one escalation. He spent most of his time in the back and occasionally walked through the room. I confronted him with this. He denied it and said he has been busy.I will tell you what he was busy doing— pretending to be important instead of helping customers. When confronted, he told me I could leave. Instead of seeing my frustration for having to wait for over an hour, he disappeared into the back again and never came back out.His name is Derek. I asked. The lovely woman who ended up helping me shared with me that he is the head manager. What a joke. Customers waiting for over an hour and all Derek could do is walk around trying to look important.Here’s where I make it personal. It is clear that Derek is lazy and having the role of manager has gone to his head. He can’t be bothered to actually lead by example and assist customers. I would never work for such a joke of a leader. Enjoy your football tossing Derek. I WILL be contacting whoever your boss is to file a formal complaint.
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November 2023 by Jami Cherry
Devin did a great job providing us with all the answers to our questions.I recommend working with Devin when you visit this store.
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November 2023 by Maddy Sparger
Today me and my (what seemed like) 100 person family came in today to all try and get on the same phone plan. We all had accessories we wanted to buy, phone trade ins, and upgrades that we needed to complete. Associate Kourtney helped us every step of the way! She joked around with us, answered every question, made phone calls for us when things couldn’t get completed on her end and never once complained. She was AMAZING!!Brian is also great despite his love for androids hahahaBrian and Kourtney 10/10 highly recommend!
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November 2023 by J B
I was greeted immediately, got excellent service and was completely satisfied with my purchase. Recommend this store to everyone.
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November 2023 by D-Train
Daniel Gibson is the best. And Matt helped fix my home phone!
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October 2023 by Shelby Dowden
Came in and was helped he was patient and informative and always happy with the people at this location.
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September 2023 by Steve Phalen
Kourtney is the best!! She was very patient with my stupidity. I will only see her when I’m there!!
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September 2023 by Linda Joines
Had a great experience with Lester. He was very helpful and got me fixed right up.
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September 2023 by Joyce Moore
Kourtney was the associate that took care of us. She was awesome and went above and beyond to help us resolve phone issues
