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October 2024 by Tim Trusty
I have used Coan for many years, without a issue, i had ordered parts including a common 1.80 powerglide gear set, the sales person said they were 6 weeks out on the gear set and would send the other parts, and call me when the gear set came in, then bill it when it ships, next thing I know the gear set is on my door step, within the week, my customer said he couldn't wait 6 weeks, so I had already bought one from someone else, when I called to return the gear set they told me too bad, It was built just for me, after explaining the situation, I sent the gear set back, yes I may have been loud when they told me too bad, It was made just for me, when its a common gear set, So now I try to order parts, they cancel the order and tell me I can no longer order from them, when I called they said I was rude when is called about the return gear set, and to buy parts somewhere else, If your in the Automotive business and have thin skin, maybe you should find another profession, This is a tuff business to be in, and I being a shop owner have customers to deal with just like you,
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October 2024 by Mark Giant
Great people to do business with. We have been working with Coan for about a decade now. They are a pleasure to work with. Great staff & customer service. Top notch quality beautiful products.
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February 2024 by Timothy Hayes
I have used Coan for 15+ yrs now and every time I am impressed!Craig knows more than most will forget in a life time.I have recommended Coan roughly 30 times in the past 4 years to fellow racers since opening Hillsboro Drag a Way and the feed back from each racer has been what I experienced, faster et, faster mph, cooler temps and hands down some of the best tech support in the game.
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December 2023 by Donna Ferreira
Their customer service sucks. Sell us the wrong part and expect us to spend our money to correct their mistake. Are you serious? The salesman Todd, doesn't even know what he is selling and the upper management had more excuses than an ant hill. Well, after I wrote this, it looks like they change their mind and decided to take care of it. Well that was short lived. The losers removed my account and said I was rude. To bad, so sad. I had a friend of mine who had an account there buy some input shafts and he also had poor customer service.
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July 2023 by mike nuelk
If you need anything for racing this is the place to go. Told Craig what my car was he set me up and sent me a converter had it to me in a week.
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September 2021 by Daniel Woolever
Anything race related trans and convertors an parts
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April 2021 by Geoff Turk
Fantastic parts, innovation and high quality...people and parts.
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March 2021 by John Cameron
Good people and great products
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November 2020 by Derek Hendley
Jason was awesome to deal with! Took the time to guide me on what I needed and even away from a few pieces I didn’t, All this while running one of the baddest race transmission part manufacturing plants in the biz!
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October 2020 by Brian Blankenship
Awesome place, these guys know what they are doing. Customer service is top notch.....
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July 2020 by Daniel Foor
Best staff and service in the industry. Torque converters are second to NONE!!
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July 2020 by Tim Winningham
Injoy seeing everyone again
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May 2020 by Shared with: Public
kind of disappointed with my $2100 purchase.
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April 2020 by Tommy Byles
Great parts. I've had 2 of there converters. 2nd to none!
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February 2020 by Bruce Jenkins
Great people
