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August 2023 by A AB
Sara is an absolute jewel. She's very knowledgeable about footwear and gives simple tips to help make your shoes more comfortable. She went above and beyond to correct a shoe problem that I had!The store also had a good selection of shoes.
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April 2023 by Ruth McCarty
This is a fantastic shoe store with a super manager. She does a great job of sharing about new shoes they offer. She tells her own experience with them and then fits you with the right size. My husband and I both bought a pair of Hoka running shoes.
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March 2023 by Natalie D.
I updated my review to 4 stars because the people who work at Englin's Kokomo are awesome. They are super nice, helpful, smart, and capable. The Englin's approach to special orders is NOT the fault of the people who work in the store. I've kept going back to Englin's for years not only for the shoes, but because sometimes it's nice to talk to someone in a store who can help figure out what you need and ensure you get it. Englin's offers customer service that you rarely see these days, and I greatly appreciate that. And yet,,,while Englin's used to have a great shoe selection, their inventory has been taken over by Uggs, most of which look more like poufs for dusting shelves than shoes for feet. Englin's also stopped carrying my favorite brand, Vionics, though you can still order Vionics through the store. I made the mistake of doing so.I could have ordered new Vionics online through many sites for delivery within a day or two. Instead, I ordered them through Englin's and 2 weeks later, I am still awaiting their arrival. By the time I get my shoes, I will have waited 3 weeks. These shoes have been in stock (in the warehouse) and are not back ordered.This is the second time I've ordered shoes through the store. The last time was just as frustrating. In this "modern world", there is simply NO REASON that it should take 3 weeks to ship something that is in stock domestically. There are very fast delivery options these days, so the problem with Englin's is related to Englin's. (It doesn't help that they used Ground and the shoes will spend over a week in transit.)The ordering process at Englin's is obsolete and the company will not remain viable unless they can compete with modern companies that ship merchandise - often for delivery the very same day. There is either an ineffective process or a failure to prioritize customer orders. This is especially disappointing to me because, as Englin's has increased their Ugg stock and eliminated Vionics, there are fewer and fewer shoes in the store that interest me.To keep and win back customers, Englin's should audit its ordering processes to identify inefficiencies, eliminate delays, and prioritize prompt shipment, including using faster shipping than Ground when the customer has already been waiting 2 weeks.
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February 2023 by Candi M.
When I need shoes, Englin's is my go to! I always get fantastic service and I love their shoes! Last time I bet she had 10 boxes of shoes around her chair before we were done. Always willing to go get another pair, or find a similar pair in my size so I can try them on. If I order shoes they are delivered to my doorstep which is a huge time saver.
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January 2023 by chillbaby5000
I have PTSD, Autism, severe social anxiety, & bad feet from long hrs at work. I went here but did not mention my mental health, and braced myself for a Pretty Woman situation but instead it went beautifully. I tried on about every shoe and insole in the store and was treated as if all my persistent and specific foot support & fit sensory needs were completely normal, that I was a cool and normal person simply by being in their cool store.Sadly, I returned the pair I bought realizing I needed to contact a podiatrist, but I was still treated so kindly. If you want to pay it forward, please go here and ask for Mallory. May her kind energy be returned to her 10 fold! But in dollars. Haha
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January 2023 by Tracy S.
I ordered Ugg boots 11/26/2022 for my daughter for Christmas and it is Jan 4th 2023, and I STILL have not received them!!! No one told me they could be back ordered and take this long to arrive! I called once and a worker just said "they aren't in yet". RIDICULOUS!
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November 2022 by Todd Jones
Favorite shoe store in town. They have a great selection and if they don't have it, they can get it. The staff is super friendly and helpful.
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August 2022 by pam mullins
Great selection of good footwear. Nice employees. Very helpful, got the best fitting shoes I've had in years. Very happy.
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May 2022 by Melissa shrock
My very first time there and the sale lady was very knowledgeable and she was the friendliest sales person I've ever delt with .I believe her name was Melina. I may be wrong in that. As long as she continues to work there I'll continue to shop there.
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May 2022 by Summer Hughes
Best staff! By almost all my shoes there! Great products!
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April 2022 by K9 Luvn
Great store when looking for better qualaity shoes. Sales associates are wonderful and the selection is good. Not cheap shoes... but good quality shoes.
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March 2022 by Patricia Robison
The sales staff are wonderful, helped me finally find the correct shoe size for my toddler
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March 2022 by Pierce Henseleit
The best shoe I've ever hadSized for my feet. !It's not cheap but any means but worth every cent !
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October 2021 by Ron Phillips
Always love this place for quality shoes. Picked up a pair today. They are sharp and comfortable.
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August 2021 by Michelle Reeser
Absolutely love this store!!
