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January 2024 by Kermit W.
They suck blocked my account for three days over the holidays for 30 00 dollars had nineteen hundred in there how that insufficient funds broke for the holidays because of them explain that to your kids they have no heart not the first time been banking there for over twenty years not any more you suck
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December 2022 by kim paugh
Always having fraudulent activity without the fraud protection flagging it. In return you have to file a dispute and wait until they decide to refund your money , if they refund your money..
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April 2021 by Flap Jack
Alyssa was so helpful and informative about all the products we were needing. Great job.
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February 2021 by Dawn Smith
Refusing to give people their stimulus money. Please don’t go to this place they will find a way to keep your money away from you.
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March 2020 by Melonie Lane James
nice tellers and fast service.
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January 2020 by Lisa Blanton
Better service and financial options than any bank we have used in the past! highly recommend Financial Builders Credit Union!
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December 2019 by Chelsie Frazier
Had a pretty terrible experience today. I’ve been banking with them for a few years now and have had one successful loan through them that I paid off ahead of time. 3 years later, apply for another and get denied because I’m told I have no credit (which isn’t true). Set up an appointment with Charlene as I’d been to her previously with my other loan. After she was really adamant about us being there at 9 am, she was almost a half hour late. She was rude from the get and couldn’t explain anything to me in a way that made sense. She got so flustered with us just asking simple questions that she left the room to get assistance from someone else. I’ve never seen such disregard for someone’s time. I will be closing my accounts here in the near future.
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September 2019 by John Smith
I have been banking with Financial Builders since they were Transmission Builders. I have mostly enjoyed banking here, but some gripes to follow. I really don't like the recent update, its early morning after closing before the system actually updates. I also hated that they had to close the North Branch, it was so convenient for me, but that isn't a deal breaker. I have always enjoyed talking to the tellers anyway. I don't understand how people can say the CS isn't good
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September 2019 by Haley Clark
They tell you one thing to make it sound good and do another .. I recommend you do your research before relying on their employees because their employees can’t be trusted with the info they give you or they speak of something they don’t know enough about ..
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February 2019 by Emma Bean
Horribly awful customer service. Poorly ran, poor people skills. There online banking is always messed up or wrong, I know multiple people with the same issues. They don’t take into account other people besides them have full time jobs. I would not recommend banking here unless you ABSOLUTELY have to... so sad my whole family and friends left this bank and I tried to stay and give them a chance, but I mean just horrible ran.
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May 2018 by Kym Dieselberg
Love this bank!
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May 2018 by John Weaver
i hate THIS credit union they dont care about the members.
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January 2018 by Tiffany Morgan
I used to love this bank. They have helped me out when I was a stupid teen and been understanding with other situations. However, since the online banking update keeping track of money has been absolutely awful. I HATE this new system. Pending items don’t reflect as they should. I have to check it multiple times a day to see what has been deducted that was already supposed to have been reflected on the balance. Not to mention with this update they should have updated our card
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November 2016 by Jennifer Kousma
I have been with this credit union for years and I absolutely love everything about this company
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May 2016 by Ashley Carpenter
Love banking there
