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January 2024 by Marci Wilson
Interest rates far superior to HORIZON BANK of whom I WAS a customer for more than 24 years.
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October 2023 by Cory Cogar
I just have to say that they have excellent customer service. I had went there to do a shared branch withdrawal from my Via credit union account, but a code popped up that told them not to honor it. They held onto my stuff and waited while I ran outside and called Via, they helped me while I was inside talking to them and Via at the same time, and even just used my phone and talked to Via themselves. The whole thing took like 30 minutes and they were very patient and polite the whole time. I will definitely recommend them to anyone looking to switch banks. Again thank you for all your help!!
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February 2023 by Gawdz Alien
Horrible service. Total dump! You'd be better serviced if you kept your money in your mattress!
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September 2022 by Rebecca Boettjer
Love the employees
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May 2021 by matthew nuttall
Amazing store and business. The ya de super helpful and nice. Will def continue business here.
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June 2020 by Patrice Rogers
Always helpful. They didn't try and push services that i don't need. Very professional.
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June 2020 by Rita Thompson
When the merger first happened, I hated it. Some of my accounts were changed into new accounts with restrictions. I wasn't informed about these restrictions until after the fact. I have since closed those accounts. Having worked at Kokomo Heritage for over 40 years, I feel lots of the personal side of Customer Service has changed for the worst. Now you have to call a service center and set on hold for ever. I realize times are changing, but Kokomo Heritage always prided itself on the personal Customer Service which I feel has been replaced with phone services with little personal touches. You can't call the Kokomo office directly. It's call the 800 number and talk to a stranger or leave a message and get a call back later if you do call an extension.
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June 2020 by Maryellen Bolinger
The staff are friendly and helpful. However, the major changes made recently were not announced to the members. I found out the location was changed when I went to make payment at previous location. Also the name change was not made known to us. I drove past the new location 3 times before I went inside to ask if this was the new location. On my last trip in I was told that I had a negative balance due to standard member fee changes. The previous $5 had now become more than $100 AGAIN WITHOUT NOTIFICATION! Not impressed.
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June 2020 by NT
I like Financial Center First Credit Union. The workshops are good. Even though I have a fairly strong financial base, I've learned something from each of the ones I've attended. Jamie is a good presenter. The Kokomo office has a friendly staff and I like the reading area and that financial and business books can be borrowed. I've borrowed a few and I've sat in a cushy chair in the Kokomo branch and skimmed a few. I've had problems opening accounts with the credit union. I would like to give a higher rating than 3 stars but with the problems with opening accounts I can't justify going higher than 3 stars.
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June 2020 by Michael Poulimas
Financial Center First Credit Union has done an excellent job in handling our mortgage. Several years ago when rates dropped they contacted us and said we could lower our rate 1/2 percent for just a $398 processing fee and no additional underwriting. That saved us thousands of dollars over the life of the loan. Not to mention that our home is a log home which many lenders will not lend money for.
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June 2020 by Amanda Bagwell
There is a lack of communication between employees at the Indianapolis branch, customer call centers, and my local branch. However, I appreciate the employees at my local branch who are friendly and offer to help customers.
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June 2020 by Justin Gilbert
I love this credit union. Great customer service. Always a friendly face to great me.
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June 2020 by C H
Friendly staff that always get you in and out quickly. Helpful when you have questions about your account.
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June 2020 by Bob Heath
I have many to access my statements and other things, because each the wants to send a code, by the time I get the code the web site is gone!
