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September 2023 by Craig M.
09/29/2023 UPDATE: Received a response from "owner" saying they would look into my situation and get back to me. Going along with their lack of care and follow-thru, this is now over a month and I have heard ZERO from them! This is to be expected from 2nd rate dealerships where the main priority is revenue at all costs.BEWARE...Dealership verbally offers things and doesn't follow through. It's the best way to do it since there is no proof of offers extended to customers. I drove 10 hours round trip to purchase a car. Was given the run-a-round for over 1 month with "out of state" paperwork and them giving me a copy of the Carfax. In finance the guy told me he wasn't very familiar with out of state deals, go figure! Most recently I was dealing with Andy the used car manager and now waiting on one of the things I was promised (14.00 touch up paint) going on seven weeks now. Was also offered NEW floor mats, which I never got! I've been lied to and played by this dealership. Maybe because I'm far enough out of state for them to provide after purchase customer service. You would think that the Owners Greg Landwerlen or Jim Kerbrdle would step up and make things right...
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December 2022 by Kurt J.
Great communication before the sale but don't expect any service after the sale. Can't even get an answer to a simple question.
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March 2022 by Jamie O.
Took my car in for a oil leak was charged 400.00 for light bulbs never fixed leak. Took car in a second time told me nothing was wrong took it somewhere else gasket was replaced new filter.
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March 2022 by Chad McCarter
Fantastic!! We were treated EXTREMELY well. They bent over backward to get us a great deal, and we rolled out in our new Honda. Adam and Andy worked very hard, listened to our needs, and helped us weigh our options to get us the car we wanted. All. Around. Amazing.
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January 2022 by Darwin Murphy
Bought a new Toyota 4Runner, awesome experience from sales staff to financing department. Highly recommend them.
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January 2022 by Fred Mastin
Best car buying experience I have ever had…period! This dealership is epitome of teamwork. Everyone I came in touch with were professional and I felt truly wanted to be sure all questions and concerns I had were satisfied. I had pleasure of working with Kylun Scott in leasing my second Honda! He was very professional, thorough and attentive to my needs. He was the most approachable and I felt very comfortable in stating my thoughts. Huge Kudos to Kylun and highly recommend doing business with this class act dealership!!
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September 2021 by Brenda Creason
The staff are so nice & knowledgeable. They do everything to fix the problem & they let me know about preventable things to do before things go wrong. Meagan Hembre in Service is AMAZING
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September 2021 by Chris Allspach
Purchased my new Toyota Tacoma from Kokomo Auto World. Great customer service and an overall good purchase experience. It was a bit of a road trip for me to get there, but it was worth it. Love my new Taco
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September 2021 by Nancy Dziadus
The great team of staff they have there from the salesman (Jon), the finance guy to the one that put my front license plate on. Jon was extremely helpful making this deal work. I had a leased vehicle from Chevy and he told me the options on how to sell me truck. The quickest way was to sell it to Chevy. He gave me the value of the truck so I would know if they were offering me a fair price. We got it done and drove my new Pilot home. He was also very knowledgeable about the car and explained every button and feature to the car.
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August 2021 by Kevin S.
Everything that one would wish for in a car buying experience was A+++ with Adam and the entire staff at Kokomo Auto World. Adam drove me to the car rental place to drop it off in time then back to the KAW for a fast and easy Lease paperwork and explanation no high pressure anything. Thanks!!
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October 2020 by Judy Dicken
Fred Holmes was fantastic. He was very helpful, as well as the rest of the staff, in getting us the car we wanted, and the payment we were looking for. We didn't have lots of time to go over the features of our new Civic Sport and Fred told my husband we could come back another time and he would help us. Very happy with the entire process!! Thank you to Kokomo Auto World.
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October 2020 by GreggKim Ruane
This is a warning to anyone who use Kokomo Auto World Do not let them service your vehicle I took my truck in there thinking I was bringing my truck to someone that would take care of my vehicle like a professional. Boy was I wrong! Took in for a regular oil change and they overfilled by well over a quart just about 2. Sure they towed it back in and drained some oil but now it caused my seals and gaskets to leak oil!! And now after having my truck for almost 2 weeks they refuse to fix the leaks my truck now has! I just purchased a vehicle less than 6 months ago from them. This is awful service please don't let them touch your car for oil changes. And I am praying my vehicle i purchased from this shady company last!!!
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August 2020 by Holmes Freddie
Sales service and overall friendly experience.
