-
August 2023 by Joey N.
Horrible. Ordered an item last week said be here on Monday. Called to find where it's at or when it will be in. The response I got was we don't know where it's at and it can show up anytime. Said it's been shipped coming from another store yet they have no clue of from where or when it will get to their store but will tell people it should be here today hopefully if not tomorrow. Worst customer service I've dealt with ever from a store. Apparently there is nothing they will do about it either. I can either cancel and get it from another place (yes lady literally told me that on phone) or I can wait and like it. Home Depot here I come.
-
April 2023 by Brenda T.
This Low's is a beautiful store and the customer service is often pleasant, and now let's get down to the real deal of how well they do real business there. We spent $15,100.00 for hardwood flooring materials which included the cost also for Low's to install the flooring. We were promised a two day job completion. After waiting for the material to arrive we then had to wait for the material to sit in our newly purchased home for two weeks for the acclamation period to take place, after which the Low's installation crew showed up and not one of them spoke any English so we had to communicate by translating through our cell phones. We're paying Mortgage expenses right now for two houses and had been patiently waiting to complete this flooring project, therefore why would we turn the installation crew away, and even more importantly, why should I judge anyone based upon the fact that they speak a different language. After being present in the home during the entire two day process which was challenging because of the loud noise, the constant being cold because of the opening of my front door, having to wear a mask because of the dust and the glue they were using, among other things, But I endured because I felt it was all going to be well worth it because I believed I was going to have the beautifully and professionally installed hardwood floors I wanted and paid for. After two days and nights I was told by the installation crew's leader that the work was completed. As I looked over the supposedly completed work I pointed out the cracked and chipped pieces of wood in multiple areas of the five rooms, along with some pieces of wood that looked as if there were burns from cigarettes, there's other issues I could go into but it would take longer. I had to pushLow's to own accountable and finally an inspector from Low's came out who initially did not want to be held accountable until he began to really look at the work, and then decided for himself that I was right. The initial two day job to complete our hardwood floors project began March 13th 2023, and was supposed to be completed March 14th. After the inspectors report was filed, They ordered Four more box's of the hardwood flooring materials and also Low's had to order the transition strips which the installation crew left also uninstall. As of today, well over a month and a half after the work was promised to be completed. The Repair crew came today ready to repair what the installation crew messed up, And I was told that the entire flooring work has to be pulled up and redone.. WOW!! We were ready to move in, in three weeks. And I have yet to hear back from Low's Today! Which means I'm going to have to push them to once again be accountable.. Everything was set in place for us to transition from another state in three weeks, and now looks like we're still going to paying two mortgages and expenses in two states for at least hopefully just another 1 1/2 or two months. The repair crew left here today at 11 am telling me that Low's advised them that they (Low's) would be contacting me. It's now 1:37 pm and I haven't heard a peep from Low's yet.. I really thank God that I found out sooner then later about Low's because I almost hired them for our downstairs flooring, but I found GOOCH and Company here in Kokomo, They are Awesome ... Brenda T.
-
October 2022 by Michael H.
Terrible. Because of a "system upgrade" my address was screwed up causing a delay in my delivery, that I took the day off for, that was not able to be fixed because the delivery drivers can't alter their schedule. So who knows when my order will get delivered?
-
December 2021 by Erica G.
I would like to report an excellent customer service experience I had today with Mike at the Kokomo Lowe's. I was having difficulty finding color match shingles for a minor roof repair. Mike went out of his way to find some spray paint and conducted an experiment there in the store to see if the shade could be slightly altered. The roof repair went well and I am thankful for Mike in the Lumber and Roofing department.
-
August 2021 by Annette V.
Doesn't surprise me to see all the horrible ratings. I live in Fishers and have at least 3 different Lowe's that would be closer to me, but for some reason they delivered my washer and dryer from this Kokomo location. Don't bother calling the appliance department at this location because they NEVER answer the phone. Each time I was clicked over to that department it just rang and rang. Also, if u call customer service, u will be on hold for at least an hour or longer. I bought a steam dryer. They were SUPPOSED to split my water line and run one line to the washer and the other to the dryer for the steam function. They hooked it up like a regular dryer with no water line. I am beyond tired of calling and being on hold for an hour or longer, and using their stupid live chat. The last 2 times I called customer service- I was told that someone would call me in 24 hours. I told them if no one calls I want someone to pick up this dryer and I want my money back. I'm over it. I would suggest not buying any appliances through Lowe's period- regardless of location. Their stores are only good for buying things u don't need installed. My parents ended up cancelling the washer and dryer they were buying from Lowe's because they could never get it delivered. They gave up- cancelled the order, and bought it from Best Buy. They live in Kentucky. I know someone in Ohio that also had issues. They were buying a refrigerator. Like I said- Lowe's seems to suck as a whole throughout the US. I will def never buy anything from Lowe's that needs installation again.
-
August 2021 by Tyler B.
I'm never buying an appliance from Lowes again. We bought a dishwasher on Sunday. They said they would deliver it on Tuesday. That someone would call us on Monday evening to schedule a time. I asked when I bought it if that included installation. They said it did and 30 dollars to haul away the old one. Monday night, no one calls. No one. Tuesday some kid delivers the dishwasher. That's it. Delivered. No installation. When asked, he said someone else was coming to install. No one showed up. No one. Called Lowes. They don't answer for a long long time. When they do. They put us on hold and conveniently dropped the call. Called again. Long long time before answering and put on hold. Now they say that installation is extra. I told them, come get it and refund my money. We'll do our business with someone else for now on. I refuse to let businesses jerk me around.
-
April 2021 by Daniel U.
Horrible service. We've had flooring, a door and fence repair through Lowes with no problem. However, getting siding repaired has taken 9 months after being told approximately 5/6 weeks from last August. After a few weeks I asked if we were looking at November and "crickets". No reply.After initially coming out in August and observing the color to match, I heard nothing through winter. In March I again contacted and had to set up a new appointment, but the salesman was on vacation. Middle of April, he contacts me to see if I'm looking for a new work order. What? I said we had a contract. He comes out a few days later and takes a piece of siding to have his "guy" match up the color. I thought he already did that back in August.A week later, I had heard nothing so I contacted him. No reply. Next day, I went into the store and talked to a manager and they sent me back to the salesman's assistant. During my 3 day wait for the original guy to get my message through his assistant and call me, I found out that the job had not been booked according to the lady that handled complaints on the 800 Lowes site.Finally, he E-mails me and said they'd honor my contract from August but that it was only for the upper area of siding. We had asked for the whole side. We had discussed that the upper part had not been nailed correctly{spacing}, but we had told him we wanted the whole side done. Years earlier we had half of the opposite side of the house done and it looked horrible. There's no way we'd ever do that again. He just didn't listen. If they'd done the job last Fall, we'd have straightened everything out. The contract was bare bones and only listed the estimate and some materials needed. If it had said "partial side" I would have said something at the time. I have no idea how material is grouped. I'm done with Lowes Contracting.
