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February 2024 by James Magers
Went in today to upgrade my phone, and Jaylin was super nice and helpful and quick to help out not only myself but a few others as well since he was the only employee in the store at the time. Fantastic service and I will definitely be returning to this store for any future needs.
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February 2024 by Dorothy Johnson
Best Verizon store for customer service and staff I’ve ever experienced!
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January 2024 by 360noscopegoat
Fiance and I came in for a new WiFi box, staff was incredibly friendly and helpful, but not overly stiff and distant. Specifically wanted to mention Nicholas W. He was beyond helpful and very understanding, give this man a raise. We fully expected to be hassled by employees like every phone store but he was very helpful and kind to us, including the other customers in the store.
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January 2024 by Bob Slusser
Koti did great!
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January 2024 by Morgan Myers
Just went to Verizon to switch from T-mobile. Please see Jaylin G. at this location! He was excellent! He delivered excellent service and was able to get me switched from t-mobile to Verizon efficiently and effectively! thank you Jaylin!
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January 2024 by Lauren Mantica
Jaylin was very helpful and made the process of getting new phones easy!
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January 2024 by Paul B.
The worst day of this new year got a whole lot better when Jaylin from the Verizon Authorized Retailer, TCC store answered my call when my family was having some trouble. The store I USE to go to was closed and this young man was there for us, not only did he walk us through the whole policy, but he got us a great discount and more features that the other store decided not to even mention we had or could get. I'm not the smartest man in Kokomo, but I'm smart enough not to ever go back to the corporate store that treats you like a number and takes all your money with no rewards. Kokomo goes to this store ask for Jaylin and walk out with your head up high knowing that you are well taken care of.
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January 2024 by Mike
Did good happy with my phone and tablet
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January 2024 by Karlee Hutchins
Xzaexia did amaaaaaaazinnnnng
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January 2024 by Shaun Beam
Not an authorized Verizon store, was told they are third party. Have been a Verizon customer for 10+ years with no issues until this. Asked about the 5G home internet. Was told that if i tried it and it didn’t work out that i could return it to the Reed Rd store. Tried it, didn’t have a good signal in my home so tried to return it to Reed Rd next day. Was told at Reed Rd that the Markland store is a third party store and they can’t accept my return, he said this store does this to them all the time. Return needs to be made at the original store on Markland. Took it back to the markland store and same associate was there. I showed him the paper work that they gave me which stated that it could not be returned to the store, he said he had never read it even though he acted as if he had when I spoke with him initially the previous day. Associate had no idea what he was doing in the Markland store will not return. I called Verizon after I got home and they were helpful to get everything squared away.
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January 2024 by michael rister
Koti was great to work with. Very knowledgeable and quick to get the answers I needed. Great experience!
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January 2024 by Julie Rinaldi
Had a great experience there yesterday upgrading from an 8 to a 15! Jalen (sp?) was super helpful and very patient with me. I was hesitant to upgrade to a 15 because I’m older and don’t like change. He explained everything to me; and made sure I was comfortable with my new phone before I left the store. I actually love the new phone!
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January 2024 by Maura Reed
Koti is awesome
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December 2023 by Jody Howell
Shared alot of info. Friendly, knowledgeable. Great
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December 2023 by Shanna Harris
Got us a great deal on a new phone!!
