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October 2022 by Melanie TheCoder
They should not be discussing their customers accounts on Facebook. Very inappropriate.
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October 2022 by Tim L.
I have been banking with Grand Heritage for going on 13 years now, that have treated me excellant. i have had numerous loans at outstanding rates as well as 3 home loans. I would never consider banking with anyone else.
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October 2022 by Melanie Shebel
I’ve been banking with Grand Heritage since 2008. My account had fraudulent charges and Grand Heritage charged exorbitant fees for this and refused to return the fees because it was "out of their control." They eventually returned the amount taken during the fraudulent transaction, but did not return the fees.In addition, their website is not secure.With the rise in fraud, this is not a place to do your banking. I thought credit unions were supposed to be better than banks, not worse!
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September 2022 by Judy Smith
Very concerned about their employee’s recent Facebook comments about a customer’s account and their policy on overdraft fees on fraud. They need to be reported to the NCUA and compensate their customers for all those fees they’ve stolen. Beware!
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September 2022 by The Curious Coder
They should not be discussing their customers accounts on Facebook. Very inappropriate.
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September 2022 by Melanie Palen
I’ve been banking with Grand Heritage since 2008. My account had fraudulent charges and Grand Heritage charged exorbitant fees for this and refused to return the fees because it was "out of their control." They eventually returned the amount taken during the fraudulent transaction, but did not return the fees.In addition, their website is not secure.With the rise in fraud, this is not a place to do your banking. I thought credit unions were supposed to be better than banks, not worse!
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September 2022 by Melanie S.
Return fees should not be charged when an account had fraudulent charges and the fraudster cleans out the account. Their website is not secure either making it a great way for the bank to earn an income on fraudulent charges. Not a safe place to bank. It's a lawsuit waiting to happen.
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September 2021 by Briana Beth Schultz
Wasn't satisfied. Not any like what I expected and read reviews for.
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October 2020 by Benjamin Joseph Moll
Great staff always nice and helpful
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September 2020 by Kyle Jeffers
The staff are super helpful and informative. I have been banking here for over a decade and wouldn’t recommend any other credit union over them. They have a great loan officer named Jeri who can help you receive the best rate.
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April 2019 by Justin Mosley
Been going to this credit union for 15+ years. The ladies there are like family. They are willing to help with anything possible and know nearly everyone by name. We are valued members there, not just a number. Highly recommend.
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May 2018 by Chris Darwin
The ladies here have been very kind to me over the years. Jeri, in particular has given me an enormous amount of assistance and guidance during the last 12 or so years. For that, I am extremely grateful.
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April 2018 by Em Palen
My account was charged by accident and Grand Heritage charged $120 in fees for this and refused to return the fees. Those charges aren't for anything tangible and it wasn't my fault, so there's no good reason why the fees can't be reversed. -Melanie
