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January 2024 by JoVonte Peals
Tristion was really helpful with the whole process of upgrading my phone thank you
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December 2023 by Elizabeth Nowak
OUTSTANDING!!!!! customer service by Johnathan G. His upbeat personality, knowledge and excellent customer service made my visit to the store a very pleasant experience. Thank You JOHNATHAN for your patience. I had million questions, he answered them all with a smile on his face, and made sure I am comfortable with my new phone. His service deserves 10 STARS.
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November 2023 by Pam Sparks
Johnathan graham was excellent and very knowledgeable and very good what he does and explain everything very well
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September 2023 by Jaquan Foster
So I Had A Major Issue Regarding The Porting Of A Phone . Customer Service Stayed Patient With Me And Tried Every Possible Solution To Troubleshoot The Issue ! Josh And Dri Ended Up Being The Employees Who Were Able To Fully Process the Problem and Keep Cycling The steps Until The Problem Was Solved! He told me not to worry, I Wouldn’t Be Leaving without a Working Phone! What a Goat ?
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September 2023 by Stephanie Kraus
I walked into T-Mobile with my family to discuss our options for switching over from another carrier. From the start, the gentleman (wish I could remember his name) was so polite and helpful. We did not intend on getting new phones, so we needed to figure out how to unlock the phones with our current carrier. Though he tried, we could not figure it out. We left but because of the stellar service (and prices) we called back later that day and decided to schedule an appointment to come back that following Tuesday. Tuesday's appointment was longer than expected, but Johnathan knocked it out of the park with customer service. We ended up leaving with four new phones and peace of mind knowing that all of our questions were answered, and concerns were acknowledged. This was by far the best experience we have had with a cell phone carrier ever. We've had our phones for over a week now and service so far has been great. If you are on the fence about switching over, don't hesitate. You won't regret it!
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July 2023 by morgan claypool
Johnathan was really helpful and did everything he could to make sure our needs were met!
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July 2023 by Fenton Gehrke
Stellar experience with Johnathan. Extremely personable, extremely professional and extremely helpful. Went above and beyond to meet our needs today. I am confident he will make regional manager one day!
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July 2023 by Richard Bombin
Best experience with getting what I needed when I had got the wrong case for my phone
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June 2023 by Wojtek Kochan
Loved the service here. The staff was so kind and Max was really nice and accomodating. Would reccomend to anyone.
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April 2023 by Ike N. (Vahylian)
Johnathan and Stephen helped me with all my problems with diligence and quickness. They made the process easy and enjoyable. I would suggest this to any of my friends and I would suggest having them helping. Thanks for your awesome work Johnathan and Stephen.
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April 2023 by John Nowicki
My experience with the T-mobile store in LaPorte was the best experience I've ever had with the company and I've been a customer since 2008! The staff is extremely personable, friendly and dedicated to their customer base. I'd like to give a special thank you to Jonathon and Stephen. Today, they patiently spent five + hours with me transferring all my data from my old phone to my new phone. They couldn't have been any better! The guys went above and beyond the call of duty to help me today. I'm truly grateful for all their help. They have a wonderful team that truly cares for the people they serve. I highly recommend this corporate branch. When you walk in, you will be treated like family!
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April 2023 by Ashley Newcomer
Victoria and Johnathan were extremely helpful with a smooth transition between providers. They were quick and efficient while answering all questions that I had. I appreciated the high quality of customer service they provided while I was in store!
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April 2023 by Olivia P
Went into the store today & right away was greeted by two employees, John and Max. Both were so friendly and went over & beyond my expectations of customer service. They fixed a minor issue at their location for me so I didn't have to travel to another store. I will definitely make this T mobile location, in LaPorte, the one I come to for all my phone needs.