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February 2023 by Ryan Nichole Mounts
If being stereotyped and treated rude is how you like banking then this is your place. I don't care, if someone pays me with a check from this place I will not even go in there to cash it. I see why people are going to online banking. Worst bank for sure.
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July 2022 by Ericka Malone
THE WORST CUSTOMER SERVICE I EVER RECEIVED! This flagstar location is thee worst i ever been too i live in Michigan. And I’llGo to hell Flagstar bank before i ever go back to this one in Laporte. If i could give them no stars i wouldn’t???♀️??♀️?
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December 2021 by Ashley Bell
Went to this branch several times in the past. First 2 times trying to change my name on my account and my card, waited over half hour each time and the issue was never resolved. Had to go to another location (South Bend) to get it straightened out. Another time, Went to deposit my payroll check and they put a hold on it without telling me! The teller tried telling me I needed to tell them it was a payroll check even when the check said payroll on it. If it wasn’t for me checking my account online when I left I wouldn’t have had access to my own money! This branch needs improvement…..
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August 2021 by Matt L
One of the better banks in Laporte. Very friendly and helpful. Easy access in the Drive-Thru. ATMs allow for cash deposits. You can't ask for much better
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August 2021 by D. Ridge
Just opened an account there. So far the employees & service were top notch.
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February 2021 by Ray Skwirtz
As always, I have NO problems doing business with Flagstar
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December 2020 by Brian Taulbee
switched banks because of all there problems had a car loan with them and went online and paid balance plus to be sure. I know owe them a penny called and the banker told me to send a penny. So ill send a dollar to cover interest
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March 2020 by Oisin Dietrich
Yes when they switched from Welsfargo it was a mess! I'm so happy with my decision to stay.Every teller is extremely helpful. Steve is great he is a banker you can trust witch not alot of them you can say that about. I highly recommend.
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January 2020 by micah fenwick
Horrible bank. Full of hidden fees and lie to get you to sign up for their bank. Avoid at all costs unless you enjoy having your money stolen
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April 2019 by Derek McIntosh
0 STARS. The absolute worst customer experience of my entire life. I have now requested my checking account be closed on 3 separate occasions. I can't e-sign? I can't request via phone, email, or fax? I can't make a payment while I have the branch manager on the phone? I guess I'll just go to the print shop, my new bank, and run by the post office while I'm at it. I need to miss work in order to close a checking account with your disgraceful organization? What a joke.
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February 2019 by Brian Lee
Who tf doesnt take change more than 10 rolls and doesn't have a coin counter.... These guys. It is money...currency... The thing thats make this world go round..... Time for a new bank. One that actually takes change and can keep ppls accounts correct instead of messing them up too. Im goin back to Horizon. Wells Fargo was better.
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December 2018 by Amy Hull
Precious Wells Fargo client for years! They bought WF and I am overseas with no working debit card and have spent over 300 dollars in phone calls to just sit on hold for hours! Absolutely horrible customer service- no client should have to wait on hold for 2-4 hours to reach someone. Flagstar you should be ashamed of yourself!
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December 2018 by James .
Was a Wells Fargo member for almost 20 years. Once the transition was made to Flagstar it became a joke. If you call them locally. They never answer. I gave up and went with Centier. A much better bank imo.
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December 2018 by Gio Anth
Worst company to deal with! If you are not a customer and someone forges your name on a check and steals your money they do absolutely nothing!!!!!!! It's a cat and mouse chase dealing with this company each person says something different. I wouldn't recommend dealing with this company! Go to fifth third bank instead!
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December 2018 by Beth Feral Makeup
The new flagstar bank replaced wells fargo and I had NO IDEA THEY WERE COMING. I was give no sorr of info on this new bank and I am highly upset I have been with wells fargo for a decade. I went into this new “flagstar†bank today and the lines were terrible stood there for 40 mins and still didnt get waited on. Everything was down, ATM, mobile banking, online banking. Next time I go in my only goal is to close
