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February 2024 by Kim Rusk
Extremely helpful and immediately diagnosed my engine issue and had knowledgeable staff for an economical solution.
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January 2024 by Mark Rumps
There was a cold snap coming up and I wanted to replace my battery. They helped me replace my battery and I was in and out. My new battery turns the car over right away. I can get a battery all over town but the employees here are always very helpful and that matters. Business is not just products, business is people.
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January 2024 by Laurie H.
A very rude associate named Chris answered the phone and was bothered by our questions from the beginning. Ended up calling the other Lafayette location where we were treated with kindness. Customer service lacking and will not get my future business.
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January 2024 by Corey Weathers
Ordered online picked up at opening great people working here thanks
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January 2024 by Stefan Piperov
A bad-tempered young associate ruined my visit, but the store is still running strong
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January 2024 by Dixie Pederson
Staff are so entirely helpful! And pricing is fair and reasonable, too!My first place to stop with questions about my vehicle.
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January 2024 by Amiel Shearer
Got my battery checked for free. Staff was quick, polite, and got the job done. Though my battery was fine, I said I wanted to buy jumper cables just in case and he took me inside, walked me to the correct aisle, and pointed me to the best selection.
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January 2024 by Mr. Led
Nothing but bad experiences here.
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January 2024 by Kristen Lucas
I would like to give 6 stars to Brian at this location… after having gone to another one, where they didn’t have the battery I needed, tried to overcharge me, he jumped in to greet me, double check the stock when the computer said they didn’t have one, applied the warranty, was knowledgeable, friendly, replaced the battery quickly and efficiently and handled the entire issue with the best customer service I’ve seen in a while… AutoZone… promote him.
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January 2024 by David Valentine
I was in this store to make a purchase of a product that was stated to be available at this location on the website. I was approached by an aggressive and hostile employee who did not check any stock or what my product was before raising his voice and yelling at me that they did not carry the product.I made an attempt through the official customer service channels to have a conversation regarding this indecent, only to be put off for almost 3 weeks while receiving the same automated email responses telling me I would hear from someone in 24-48 business hours. When I would respond after the stated time had passed, I would get the same email statement with a different name attached.I initially thought this to be the case of an individual employee issue, but it seems to be an issue with Autozone in general and how they handle their customers.
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January 2024 by Krizelda Cuevas
Everyone is always so helpful! Not much of a wait time all and there are smile to go all around! Great team!
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November 2023 by Penny
I went in spoke with dale he acknowledged my issue but said would lose his job if he corrected problem my headlight was broke. Thanks for all your help not
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November 2023 by J Anthony
A wonderful place to shop, the employees are always knowledgeable and very kind, highly recommend their help when necessary.
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October 2023 by J McAndy
Tried to stop in real quick to pick something up.Instead I had to wait behind a customer that was welcomingly flirting with the attendant for > 5 minutes. I could not handle it anymore so I just had to leave.Conversation consisted of quotes like:“Warm it up for me baby”“Come on baby”“Warm it up for me baby”You can use your imagination for the rest. Customer looked like a 50 YO trucker, maybe 260 pounds.Like damn bro I’m literally just trying to buy break pads and get out.That was my experience at Autozone at 8:30am. :|
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September 2023 by Andy Beal
Super helpful and friendly guys, Rob P did a fantastic job scanning my computer and talking with me about my vehicle, relatable, personable, and experienced. Watch out for the address if you’re doing pickup orders, unfortunately my order was ready….in West Lafayette, there’s two stores on Sagamore Pkwy.