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January 2025 by Claudia Evans
I went to go pick up my order of Onyx Storm and I had an email with my confirmation number. I was told that I should’ve kept my receipt. No one told me. I informed the staff that when I got my book the cashier was unaware of the procedure for how to do the preorder for the book (the manager had to come over and inform the cashier that she needed to do the prepaid order first before scanning my other items). When I picked up the book, the cashier was rude and sassy toward me. I have never experienced that before at a B&N. She also didn’t give me the pin and other accessories with the book. I had to run in after walking out cause I noticed that the person in front of me got the accessories with the book. 1) I was not informed I needed my receipt 2) the cashier (blue tips on her hair) should not have been rude when I suggested that something got mixed up when the cashier I prepaid with was getting help from the manager.
Horrible service, mean, and sassy. Absolutely unprofessional. My fiance and I both were absolutely mortified. I am lucky that I was able to get the book I waited a long time for.
Note: nothing in my confirmation email said I needed my receipt. It simply said come pick it up or to call a number to get it shipped. The email should have served as a receipt, as it had a confirmation number in it.
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January 2025 by Vina S
Just another company turning into shoving their membership down customers throats. Telling us we are "wrong" for not signing up for perks that use to be 5x's cheaper.
I'll just visit the little local stores from now on.
You also don't know how to run a midnight release.
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August 2024 by Aquib
Incredibly disappointed with their collection on Middle Eastern politics/history. So many titles by racist Zi0nists such as Noa Tishby displayed at front but zero from renowned Palestinian experts. Never visiting again until they improve their collection.
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July 2024 by Roger Johnson
Showing a decline in bound reading material
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July 2024 by Russ Cross
They've changed. They don't appear to have books for $7.98, $6.98, or $5.98 anymore. Not as good as they used to be. 😞
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July 2024 by Judith Cross
It was not as good as it used to be. We had not been there in years.
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June 2024 by Haley Howard
Big bookstore with all sorts of books to choose from
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May 2024 by Tita Tohen
Plenty of books easy to find Sections appropriate for different subjects
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April 2024 by Francisco Clavijo
You always find something here, a book, a puzzle, a decorative item ... I love this bookstore
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April 2024 by Jessi (Jashira287)
Still smells like books and coffee. Amazing.
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March 2024 by Sydney Conn
Love this place! It’s my favorite to come and hangout at.
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February 2024 by Judy Quaintance
I'm ordering a new book today. Enjoyed the cafe. Signed up for Premium Member card with special discounts and rewards!
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February 2024 by Joshua Bertin
Very beautiful and well appointed interior. Nice coffee shop.
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January 2024 by Angela Pierce
lovely ladies at cafe! felt very welcomed and always have great conversations
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January 2024 by Nick Turner
Always have friendly people working there. Good bargain sales on books are always happening. Always enjoy the quiet atmosphere. They are also willing to help you find the books that are out-of-print and hard-to-find.
