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November 2025 by Jim Hutchinson
Nice new facility, friendly customer service people…BUT 1 hour 45 minutes to plug a tire! Totally unacceptable!! Simple procedure, took an hour longer than promised!! If I could give a 1/2 star, I would!
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November 2025 by Jared Darwish
DO NOT BUY FROM THIS DEALERSHIPS!
I bought a 2023 Toyota Camry from here in January of 2024. At the time of the purchase I was presented a clean carfax by Rohrman, and told the vehicle had never been in a crash. Outside of a bumper that didn’t completely snap in place and some small scratches, I was happy with the car. That was until summer rolled around and the A/C in my car did not work. I took it to a mechanic who discovered the cars compressor and condenser were severely damaged. During this inspection they also discovered that a large piece of my bumper that holds the bottom of my car in place was missing.
They concluded that this vehicle had been in a small wreck that was never reported. In that crash they believe the cars compressor/condenser system was damaged and never fixed, along with the bumper that was never replaced.
I contacted Rohrman about this to see if they would cover the cost of a new compressor and confessor, or at least replace the missing parts of the bumper they sold me the car without. Sadly, like many others, I was met with unfriendliness and accusations.
This company negotiated in bad faith and sold me a car they clearly knew was damaged. They sold the car to me with missing parts in the first place. Rohrman will hide behind their “sold as is” policy and pawn the blame off on you.
I thought I was getting a good deal on this car but I have now put nearly two thousand dollars of repairs into it. No help from this company at all, not even an apology. Very disappointing.
Do not take this company at their word. Thoroughly check the car before purchase and run it by a mechanic. I regret not doing it myself.
Thankfully Toyota Corporate stepped up and paid for a new bumper thanks to my 36,000 mile warrant. Rohrman could learn a thing or two about customer service from them.
Would give zero stars to them if I could.
P.S. You can see the broken compressor, missing bumper piece, and dried paint from the crash in the pictures below. And the unhinged bumper.
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November 2025 by Robert Strodtman
I just bought a used car from Bob Rohrman Honda and I had an EXCELLENT experience. Ethan Smith and Jason Scott handled my sale and they were knowledgeable, professional, and extremely pleasant to work with. You won't find random and undisclosed fees at this dealer - they are forthright and upfront about everything! I live in Chicago, and it just so happened that they had a particular make/model that I was interested in, so I took a gamble and drove down to check it out, and I am extremely glad I did! I had such a mediocre or poor experience with some other places in Chicagoland, and I am so satisfied with my experience with Ethan and Jason, that I guarantee that the next time I am in the market for a vehicle, they will be the first people I ring up.
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November 2025 by JONGJIN PARK
I had a very disappointing experience with their service. I brought my car in with two issues:
1. The car trembled when I pressed the brake pedal on the highway.
2. The engine stalled when restarting after stopping at an intersection.
Additionally, the dashboard displayed a B17 maintenance error.
For the brake issue, they recommended replacing the brakes, changing the brake fluid (around $1,500), and replacing all four tires ($890). For the stalling issue, they charged $170 for diagnostics but reported no problems—despite this being a known recall issue that was supposedly fixed earlier this year.
When I picked up my car, the B17 error was still showing. They claimed the tires were brand new, but the manufacturing dates were mismatched (one from 3324 and three from 0725), which clearly indicates they were not truly new. The B17 code requires both an engine oil change and wheel alignment. They performed the alignment but did not change the oil, leaving the error message unresolved. I had to go elsewhere to get the oil changed.
Most concerning, the engine stalling problem remains unresolved, and I was told nothing further could be done. After spending over $3,000, I feel the service was unprofessional, incomplete, and left me with ongoing safety concerns.
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November 2025 by Christie Hunckler
I was recently in a horrible wreck, my previous Honda was totalled, and I was shopping for my next vehicle. The staff at Bob Rohrman were wonderful! I chose a certified, pre-owned 2024 Honda with the amazing help of Derrick, Nathan, Todd and Chris, and am completely happy with that choice!!
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November 2025 by Andrew Norder
Friendly staff and great service!
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September 2024 by Andrew Opiola
Justin in sales was quick to provide us with details on the car and went out of his way to make a quick video of the car to save us time on site. This was also helpful as it gives you an idea of what to expect about the particular vehicle. The sales process was smooth as well. Every dealer looks to upsell but none of the sales team were pushy about extended warranties or detailing, so that was appreciated as well. Overall a good experience, would recommend Bob Rohrman to others looking for a Honda in the Lafayette or Indianapolis area.
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September 2024 by Sabrina Zimmer
I am so in love with my Honda Hrv Sport! Justin was our salesman and he was amazing! He explained in great detail the differences in the models and what everything came with. He was so patient and not pushy at all which I greatly appreciate. I suggest going to him to buy your next vehicle. He even let my son play with his little table golf set. Thank you Justin!!!
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September 2024 by david alenduff
Quick check in . Representative was very nice. Work was completed as needed.
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August 2024 by Molly Walker
Just bought my first car with Thomas! The whole process was great and I was able to ask all of the questions I had. Shoutout to the whole team!
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August 2024 by Cummins955
Ali was awesome! Highly recommend Rohrman Honda service for all your vehicle needs! Top Notch!!!
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August 2024 by Blake Humphries
My wife and I came in last week to look at cars, and ended up buying two cars from Justin. We were extremely pleased with his knowledge and customer service we will be back, but not for awhile because we bought a Honda ..
Nan & Tony
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August 2024 by Bob Bueno
On time as scheduled
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August 2024 by John Carson
My wife and I were looking for a CR-V and contacted Bob Rohrman Honda. Thomas responded the following morning and scheduled a test drive for us. Thomas went above and beyond to get us in a vehicle that had what we wanted and at a terrific price. I will recommend Thomas to anyone looking for the perfect vehicle.
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August 2024 by Clem Strimel
Tyler was our salesman and he did a great job working with us
