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January 2024 by Judy Lockhart
Stephanie was so helpful, kind, funny, and very knowledgeable. The store was busy and she was by her self and made everyone feel welcomed and helped everyone with not getting overwhelmed. She helped us switch over to Cricket and saved us lots of money. Thank you so so much!!!
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January 2024 by Keith Patrick
Ok experience, but I stopped in to pay our bill and they charged me an extra $5 for in person help!
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September 2023 by Aaron Carpenter
There are three people that run this store.
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January 2023 by AB VALENCIA
Very friendly n profesional personal
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January 2023 by Luke W.
Cricket's system is very outdated, switching from Verizon was a major pain for us. We saw online that we should be able to keep our numbers but that was not an option at all. Calculated an immediate savings for our family of five of nearly $300 a month vs Verizon however that was nearly a decade ago and times have changed. I have noticed the price differences for unlimited everything between carriers is seriously reduced. Cricket is still a decent carrier, offering good service with a top value compared to all other options. Going on 10 years with Cricket now, here is my verdict: Best wireless option for North America and doesn't dumb down to consumers or act like a snob like Verizon. Prices and coverage are fair, probably the only network with this balance. There is zero difference between what I notice currently everyday being with others on other networks. Every network has random dead spots, have yet to be with anyone on AT&T, Verizon, T-Mobile, or others that consistently keeps more coverage than I do. My sister has gone to Montreal and was glad to get great service and data at no additional costs or tweaks to our plan. The online account experience is smooth and intuitive for maintaining, tracking, and adjusting each part of our family plan. I am not happy with a five line limit. This is probably the biggest issue with Cricket. There's also no business or professional options offering faster speeds, enhanced 5G WIFI hotspots, or international coverage. I really want to see Cricket maintain its head ahead of the others in the next couple years as competition continues to evolve and bring in smarter better values options.
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November 2022 by Luz Rebolledo
Worst experience ever went in was willing to spend cash but the seller was just on her phone and not even giving information about anything...she didn't even have the open light on outside. Like I get it, its Saturday but still gotta try a little ...shesh very disappointed
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August 2022 by Gerald “Gerry” Moorman
I needed help with my cellphone service but the associate that was on duty was in training and couldn't answer my questions. She took my information and said that she would have the manager call me. I set up an appointment and will be going to the Cricket store today to get help from the manager. They have great service and my service is a great value.
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January 2022 by Brandi Wallace
Jordon helped us again for our second visit getting our son's phone upgraded. He did an excellent job!! He was very professional, courteous, and absolutely helpful. He definitely deserves recognition for his dedicated and hard work.
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January 2022 by Mary Ellen Shorten
The help does'nt know how to answer questions about their products. I finally left with nothing, and went to the West Lafayette store.
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September 2021 by tillynsam
Seems to be better than Verizon and I can honestly say that since I have been a Verizon since 2003
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May 2021 by Aaron Posas
May 22nd, 2021 around 11:30am est:I went to this store looking to upgrade my phone from what I currently have to an iPhone XR, which they had in stock. The first associate I talked with seemed fairly new but still offered his assistance and was kind talking with me about what I was looking for (I did not notice a nametag, but he had short-medium length, blackish grey hair, and smaller glasses/frames if I remember correctly? He looked to be in his upper 40s/early50s). I let him know which one I was looking for and didn't have a preference to color, just specs.However, the following incident/review is not directed at him, rather at the other associate that seemed to be a "more experienced" salesman. I did not see a nametag, but he had dark black, medium length hair and wore glasses that had thick lenses, probably in his early to mid 30s. I will just refer to him as "john" for simpler explanation.Back to the incident: I was waiting patiently on the new associate after I specified which phone I wanted to upgrade to (iPhone XR). He was asking questions to john about what to do. John quickly proceeded to be extremely rude to him saying "why didn't you ask him what colored phone he wants? which specs (even though I told him over at the display away from the front counter)? why are you asking me questions right now?!" Despite john helping out another customer in the store at the time, I still found his reaction to answering questions and offering help to be inappropriate. The new associate returned, and was in the process of selling me the phone when I asked about what protection plans there are and activation fees. I could tell he was getting frustrated at john because he kept interrupting him about the plans. I also asked a question about switching sim cards and john interrupted with "you can't switch cards, you will have to buy a new one," even though my current phone and the new phone I was looking at use the same type of SIM cards (a Nano-SIM). He also proceeded to lie to me about activation fees through the cricket online webstore (which I knew after looking it up after leaving), stating that it is the same if not more expensive if you buy the phone online versus in store.At this point, I get on a phone call with a family relative (who is the owner of the current plan I am on) about what to do, and ultimately decided that I need to wait or go through the online vender for the sake of prices. I let the new associate know that I am going to wait on the purchase, and he was understanding of my decision. However, john proceeded to talk again, rather rudely, about why going through a store is better, and ignored me repeatedly saying, "oh, well thank you for the advice, but i have made my decision." slowly walking towards the door. It was at this point that I decided to leave without saying much else as I was not able to say anything to john without losing my temper. I understand it's his job to sell and to upsell, but when a customer has already made up their mind and is repeatedly telling you no, you do not continue to harass them about it, or a new co worker about simple tasks that they are still learning to do.I am extremely disappointed by the incident and will not be going back for any reason.
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May 2021 by John Montoya
Just checking out the location!
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April 2021 by Charlene Whyde
Sales guy was rude, didn't seem to know anything about any questions, seemed irritated about asking phone prices
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March 2021 by Nate Bloyd
The employees are knowledgeable, helpful and take care of business in a timely manner. Good product at a fair price.
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February 2021 by Michelle Brevet
Got an amazing phone and was shown how to navigate it before i left the store.
