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August 2025 by Mark Rutan
Friendly and respectful
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July 2025 by J M
They took care of everything. Tested, replaced parts, the warranty ect.... very happy
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July 2025 by Garth Lybrook
Wife took her car in for a recall repair. They were fast and efficient however when my wife received her vehicle back there was a bunch of adhesive on the windshield. My wife contacted ford and brought her car back in and she was met with the adhesive was “micro fractures” from driving on gravel roads. Funny thing is my wife doesn’t take her vehicle in gravel roads and that’s a promise. The tech that was dealing with my wife pushed her to the point where she was in tears because she was embarrassed and essentially called a liar.
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July 2025 by J Hartwick
My car had an airbag recall. I went to the Lafayette Ford on Monday afternoon. I spoke with Brandon, he told me I could drop my car off tomorrow and that the parts were in stock. Tuesday morning I dropped my car off and spoke with Josh because Brandon was taking care of something else. I received a message around lunchtime from Brandon saying it was completed. When I returned to get it I spoke with Josh and Brandon while they brought the car around. Both of these guys were very knowledgeable and courteous. Brandon was my service advisor but I am glad I got to meet Brandon as well. I left happy and felt everyone worked hard to make sure I was. Thank you. Great job.
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July 2025 by Allyson Mason
Brandon was great! All of my questions were answered in a timely fashion.
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July 2025 by Freda Pharms
Wonderful job
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July 2025 by Donald Creason
Service was completed quicker expected. Service advisor was very friendly and helpful.
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July 2025 by Cindy Hunter
They were very hospitable and professional,, I appreciate it that the have the courtesy take home and bring your car to you when done😊
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July 2025 by Shanna Haley
Brandon Freeman at Ford service center has been nothing short of amazing. We have had to take my car in several times and I ask for him every time. He is quick, efficient, friendly and always goes above and beyond to assure all my needs are met. He calls with updates as they become available to him. I never worry about how my service/customer service will be when he is handling things. He quickly got ahold of my insurance for claims and took care of a recall all in one day, with no notice. He always goes above and beyond and is truly appreciated!
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June 2025 by Mike Mills
Josh at the service desk was both knowledgeable and courteous and made my visit a very pleasant experience
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June 2025 by Jerretta Avery
I couldn’t be more pleased with the efficiency and courtesy given to me as a first time customer. I’ll definitely return!
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June 2025 by Jen Higgins
Great people to work with! Professional, caring, and personable!
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June 2025 by Praful Bari
Brandon was very friendly and professional
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June 2025 by Melissa Hill
Very detailed and very timely courteous to me, and my vehicle would definitely recommend .
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June 2025 by Todd and Melinda Harris
I waited for the service to be completed and was very happy with how quickly the work was done. The amount was less than quoted which was also a nice surprise
