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February 2024 by Kimberlyn Nguyen
Kyle was awesome with his customer service, but I was very disappointed when I brought a NEW Nintendo switch and got the one year warranty on it. On of the analog sticks broke off of it and I come in to get it warranty out, come to find out it would have to be warranty for a used oneTo be honest not worth buying the warranty if they are going to give you a used one. It’s like you buying a battery for your car and it dies and u go to warranty it out they give u a used one.Very hurt and disappointing.
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January 2024 by Adam Rutledge
The employee was very friendly and helpful!
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November 2023 by Vina S
This company disgusts me with their forcefulness of selling their membership. I hardly ever go to GameStop's because of this but today I saw something I wanted to get at this particular store. The employee ringing me out asked me 7 TIMES telling me I was making a mistake for not singing up to save. 7 TIMES in a 3 minute interaction that should have ended the first time I said NO instead of forcing me to give them my phone number. Forcing your employees to meet some quota (because I'm aware that you do) is revolting behavior and this left a foul taste in my mouth. I don't even frequent these stores so why would I pay for something I will maybe use once ever 2-3 years? Take some examples from other companies who do free memberships then a premium one.
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July 2023 by Chouko Yoshiro
I went in to get my fiance a controller for his birthday and an associate by the name of Jessica was being incredibly rude to me. I had to void my transaction temporarily to find some information for their memberhsip program and she gave incredible amounts of attitude and displeasure when I came back through for our controller. I will not be coming to this gamestop again.
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June 2023 by Krissy L
My husband and I love coming here. But this morning when we came in the lady working there was rude to us when we were trying to ask her a question about what controllers were part of the sale and she was annoyed we were asking her a question and replied none of them are rudely. So we left. Her attitude will affect your business.
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March 2023 by Ryan Scrimager
I work in the mall and just had a question I called and the woman who answered didn't even give me time to talk just said we don't open til 11am and hung up on me
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February 2023 by The Force
Drove all the way here and their hours are wrong, only open until 7 now, not 8.
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January 2023 by Megan Woodruff
Super helpful. Best location in Lafayette.
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December 2022 by Ty Rios
Very helpful and knowledgeable associates!!!
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August 2022 by Hao Zhang
Brittany is a very rude and arrogant assistant. Made up her own company's policy. Always have troubles talking to her.
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July 2022 by Flyin Mike
They don't answer the phone, and if you try to call over and over they purposely hang up on you.
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April 2022 by Diamond Dawn
None of my local gamestops pick up the phone. None of them. I called this one like 7 times only for no one to pick up the phone. I waited minutes between each call as well, hoping they were just busy. It’s Thursday, 2:40pm. I should’ve received an answer.
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February 2022 by Hao Cheung
Brittany is a very rude and arrogant assistant. Made up her own company's policy. Always have troubles talking to her.
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August 2021 by Teresa George
My daughter love, loves, loves, this store. There always very helpful, and very friendly. Store clean.
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June 2021 by Heath L Morgan
I've called there several times and never get answer and then when they do answer they hangup. Horrible customer service. Other times I have called like 7 times for example and it just rings, rings, rings. I've decided to just start purchasing through Amazon so I don't have to deal with the BS.
