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July 2023 by Cheryl S.
We love buying our tools from Home Depot. The quality of products is above par. We really like that they carry Milwaukee brand.
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October 2022 by Tom M.
I have an improved attitude towards Home Depot. For a long time I refused to shop here due to a bad experience. But lately I've returned as I feel that the selection for some things is better than Menards or Lowes. Because Menards is close to home, I still go there more often. But I've been choosing Home Depot over Lowes. The staff at HD are very friendly and engaging, ready to help. I can't find anyone to ask at Lowe's, only a little better at Menards. I bought the stain and supplies for my new deck and pergola, and am very happy with the results. I like the selection of Milwaukee cordless tools. It is the only place to go to get a custom cabinet/countertop project done.
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July 2022 by Julien L.
Do not order online from Homedepot and definitely do not order something on line and have it delivered to your house. I took 1 day off to sign for a delivery that homedepot said it was to be delivered on yestetday... wrong wasted that day So i took today off because again need to sign for it they still have not shown up or even called. What a Joke!
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July 2022 by Kane Francis
For the 3rd time In recent memory, I was in the store before 7am to buy some materials, and was ignored.
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July 2022 by Crowned Keeper's Jeweles
they are always smiling and helpful! some days they do the shopping for me. I just ride alongside and chat. Great time had by all!!
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August 2021 by Reagan S.
HORRIBLE customer service. Incompetent and unavailable general manager. Zero follow up. Cannot answer or return calls, doesn't respond to messages. Poorly trained, uncaring, and incompetent management. I scheduled an appointment for an estimate for a yard fence. On the day, nobody called or showed up. I called Home Depot and spoke with an employee at the 'service desk'. Totally unhelpful and annoyed to have to deal with me. Said they did not deal with contract companies, they only set appointments and after that they were not involved. I called the fence company after confirming the name and info for the sub-contractor. Was told by the office they were 'on the way but running late'. Hours later, no call, no show. Called the fence company again. No answer - left message. As of this day, I have still NEVER HEARD ANYTHING. I called the store, asked for "THE manager" - he was not available. I left my name and number and issue. No call back. Next time I was in the store, I asked for the manager. He was there but in a meeting. I left my name and number. No response. I called again later in the week. Manager was not in. I left my name & number and detailed message. No call back. I got frustrated with this total and complete incompetence and disregard for his managerial DUTIES and I called the main Home Depot number, left detailed information. No response. I contacted another Home Depot asking for a District or Regional manager. I was told they were not allowed to give out that information. I left my name, number, and detailed information on the problems. No response. I once again left my name and number in the store with a supervisor. No Response. I have also bought a patio table and chairs set and had problems with assembly and delivery. I have needed help with a simple question about a light switch, waited over 15 minutes for someone to answer my question to make sure I was buying the correct item. Nothing. Finally an electrician that was shopping there gave me a 15 second answer and I was on my way. No help from the manager, no help from corporate, no help from an area/district manager. If you every have a problem, you will never get it fixed. Trying to do business here is a waste of your time and money. Again, poorly trained and incompetent morons - including the spineless general manager. Avoid this useless store at all costs.
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July 2021 by Amber Knepp
great customer service do all they can to make things right.
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May 2021 by Jennifer E.
Customer service is seriously lacking. Especially at the "customer service" desk. One or two employees are personable and helpful but they likely carry the brunt of the workload. The rest need further training and people skills. We recommend you go to Lowe's, Menards, or Ace instead.
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January 2021 by Luke W.
Badly organized and staff were confused to where the stuff I wanted was but eventually found it. Still a solid option for home improvement with friendly people, massive inventory of popular brands, and offering the top rated Behr paints.
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January 2021 by Jen B.
I like that this store is smaller, and it's easy to find things. The employees are friendly and helpful. We also had a good experience with having items delivered to our house from the store and online.
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January 2021 by Michael Crowell
Haved had ongoing problems with a contractor of their services.. Have called the store multiple times asking for manager.. have NEVER received any response at all.
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August 2020 by Joline A.
This is the only hardware store we shop at in Lafayette. The staff is always courteous and helps us find our items. With the pandemic, I have been impressed with their mask policy and that all staff are wearing masks. I'm high risk and it makes me feel more safe shopping here. We have also been impressed with how well stocked they are! We always find our items.
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July 2020 by Raymond Owens
Well what they promise you is great up th the point you pay them reference @towtruckdoode Yes you guys suck bad enough you made it on tictoc
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May 2020 by Ted D.
They must have hired the kids that used to work at the mall to work at this store. I needed 12 solar post lights and there was only one one on the shelf so I asked the kid working and he said there was 50 in their inventory but he didn't know where they were. So I went up to customer service and after the kids were done with social time they asked me what I wanted. After I told her she said there are 50 in isle 21 I said there isn't any there so she said " well I don't know what to tell you then". Wow what kind of customer service is that ?
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April 2020 by Nathan Smith
Purchased a new cub cadet zero turn mower last week, got it home didn’t start, tried everything. Called and they said bring it back and we will swap it out. They did and got me back on the road. Got home and love the mower. Then got my bill, was suppose to have 24 month 0% interest, bill said 6 months. Called and within 1 minute of talking to them, they fixed the mistake. We all make mistakes, it’s how we correct them that matters. Thank you Home Depot, keep this as a best practice and I’ll be a customer for a long long time.
