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March 2024 by Matt Williams
No accountability at all. A part on my vehicle has been on backorder for over 1 year. They still have no idea when it will arrive and actually refused to look into it. There was no apology, they just keep repeating that there's nothing they can do.
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March 2024 by emily aldridge
ross was very friendly & answered all my questions over the phone!
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February 2024 by Bea Rodgers
I stopped in to get an estimate and Jeff took a few minutes to look at the damage, put the car in the shop and made the repair on the spot! The entire Gerber team was super. Thanks again Jeff!!
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December 2023 by Judith Vaughan
Very caring, professional and friendly. Did an amazing job on my jeep. Will definitely recommend and use again if needed. We'll, now I have gone back with my jeep for the 2nd time for different issues. First of all when went to pick up, the doors wouldn't line up to shut. They kept it again. Next time after taking it home, notice several more issues. Weather stripping in front door started hanging down noticed air leak. Took it back again today because of a continued air leak from drivers door. NOW IM TOLD, "WE DON'T HEAR ANYTHING." SO I GUESS NOW I LIVE WITH THIS NOISE I DIDN'T HAVE BEFORE!!!! No l9nger a 5 star from me. Maybe a 2 now as I still have the leak!
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December 2023 by Kimberlyn Nguyen
I had a car estimate by them and they wanted a little over $11,000 in total for repairs and it wasn’t even going to be OEM parts from what the gentleman told me over the phone.I end up taking it to another body shop down the road and cost for the repairs was $3800.
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December 2023 by Carl Krieger
I have no clue how good the work is because it is now almost 6 weeks of an estimated 3 week repair and I don't have my car back. I don't know how other locations but the one on Farabee Drive in Lafayette IN is the most inept staff I've ever encountered.I went to Jon's auto shop first because the dealership said that's who they used. The woman at the front desk was SO nice and fast and engaging.I had to go to Gerber because of my insurance. The first time I entered the woman who was at the main desk had a flat affect and made it very clear that she wanted to get me in and out as quickly as possible with the least information. That has continued the last 6 weeks. Their goal on the phone is to tell you as little real information as possible. It seems like they are trained to say "I don't know" as many times as possible. Both from the person who answers the phone to the person who literally was told to me was in charge of "updates". Her "update"?...."I don't know."Then there's a lot of excuses about the number of cars you get every day and the number of painters you have and let me give you my answer...."I don't care." How can you have a shop and not know approximately how long it takes for you to turn around a car? It's literally been in paint for 13 working days (I took out Thanksgiving). How can you NOT know what place it is in line, how long it takes approximately for a car to get through, or any other metrics? If you do have metrics how can they be 13 DAYS off?!If you want your car back (which I still do because I don't have it), then PLEASE do not choose them!!!
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December 2023 by Ashlyn Imus
Very disappointed with service and quality.I was sent to them a preferred company with the insurance company of the other driver. I was told my car would be done in a month and it took over 6 weeks to get my car. Little to no explanations besides wrong parts ordered, I understand mistakes but one to many make a company at fault at some point.When I received my car back it did not drive properly or even close to the way it did prior to the accident. I called immediately and took it back. They claim it’s normal wear and tear (even though it never drove this way prior to the accident).Gerber called me to figure out how to get ahold of the insurance company stating they couldn’t get ahold of them (a company they work with). Two weeks later I spoke with the insurance company who stated they called and sent emails responding to them.At that point they stated they were going to tow my vehicle because it was “unsafe” to drive yet tell me it was “wear and tare” and not from the accident..I spoke with office staff as well as the manager asking for my aliment records 4 times and have yet to be able to provide that they ever alined my vehicle from when it was in the accident. (Assuming they never actually did one or it would be in my file, and easy accessible).I spoke with the manager once again to request them and he stated it would take him “a few days” which it had been a few days from the very first time I spoke with him.VERY VERY unorganized, unprofessional, and zero respect to their business or customers. Would NEVER recommend or go back.
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July 2023 by John Ito
Friendly receptionists with frequent, detailed updates every Tues and Thurs. Quick response times as well with transparency and clarity!
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June 2023 by Michael Anthrop
Very very disappointed. They’ve had my car for a month. Called several times. No apologies, no emails and no estimate still. Every time I called they said they would call back but never got a call or email. Waiting for general manager to call that is supposed to call me back.Services: Auto glass repair
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March 2023 by J S
Body work was beautiful but my backup camera is not square. You would think that was something the customer wouldn't have to deal with. Seeing as i was having being rear ended fixed...
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February 2023 by J Will
Avoid this shop at all costs. As a preferred collision center with my insurance company, I would have expected professional service; this has not been the case. I have been lied to about calls made to me with updates and completion dates. Shop has waited over a month to order a tire that was damaged beyond repair, when vehicle arrived. Not even an apology. Requested a manager call me 4 days ago…still waiting.Bottom line: company has issues with management of customer repair time estimates. In my situation it took 13 working days to order a tire and get it installed to complete my service. Service / customer care and concern was applied after I was forced to escalate issue to corporate levels of both Gerber and my insurance company.
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December 2022 by Cameron Hamilton
Shoutout to the GM Michael, the front desk personelle that was always helpful on the phone even when i called too many times and whoever had a hand in repairing my truck. Took it in earlier this year after a wreck. Wanted to give it some time before I gave my opinion. As of now they have always kept their word and were always good at communicating what the status of my repair was. Only delay it had was nothing on them as it was a dealership repair for that specific part. Thank you guys for the good work
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October 2022 by Donnie Derrick
They Were Very Helpful Courteous I believe they went out farther In helping me than any other place I've ever been to... They was quite compassionate to my situation... I would recommend them to anyoneServices: Body & Trim
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October 2022 by Patrick Edwards
They only thing that was good about this experience was how clean the cleaners cleaned my car when it was done. They had me wait almost four weeks to bring my car in. Then told me it would only be 27 hours. That turned into two and half weeks. The paint and clear coat is chipping away just two days after having it. I have paint runs. They didn’t breaks any of the paint into the rest of the car. Very unsatisfactory! There are way too many options in town! Don’t use them!Services: Body & Trim
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August 2022 by No.1 Baller
First impressions from my repair are great! No complaints, paint looks great!
