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October 2023 by Kelli Hathaway
Great customer service
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December 2022 by Jan Muñoz
This was the worst bank to ever exist I had a been with them for about four years. I am a very kind and patient person I went as far as to drive to three different banks to try to withdraw or deposit money and none of the machines ever worked and I would always work around them and be accommodating and kind. I had a large amount of money there and they always treated me very rudely to the point where I would cry I am 22 I do not know if it was because I was young but there was multiple things that have gone wrong in all of the branches they were unprofessional and rude at any circumstance they could I am glad to be with a new bank now I wouldn’t recommend this for anybody if you care about your mental health or about your money
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December 2022 by Luke W.
First Merchants over twenty years, no problems at all though the mobile app is outdated and sluggish compared to Venmo and CashApp. Would like to see more powerful options for credit cards comparing to the easy options from Chase, American Express, and Discover who give serious cash back even up to 5% on various purchases with their cards. I do like having this bank location for quick dipping in when I get this way, very polite and relaxed staff, well trained, and nice to do business here.
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September 2022 by Rob Stanfield
After two (major) transaction failures in just two months, I closed my accounts with First Merchants.
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January 2022 by Jennifer Daugherty
This place is super slow and the people are slightly rude
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August 2020 by I'mPretty Basic
I gave FMB five stars because everyone is entitled to oversight. I had business I needed to tend to inside but was not allowed to because I arrived before 10:00am on a Saturday and I am not yet 65 years of age. I was told I am welcome after 10:00am.This information is not available when looking up banking hours on their website, information that definitely should be available. I hope their website is updated soon. Time is precious. Had I known I could not enter before 10:00am I would have rearranged my schedule to accommodate FMB hours.Otherwise, most personal are friendly and the service is average to slightly above average. It was requested by my friend that I comment on the overdraft fees in which she paid for her elderly father...they were outrageous.