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December 2023 by JD 4020
Wasn't interested in helping us
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August 2023 by Kimberly E.
If I could leave a zero I would. Their customer service is worthless. Their "delivery" is worthless. WARNING never buy an appliance or any item from there that requires a "shipment" from them. The delivery company is ONLY CONTRACTED" with Lowe's. The only positive about our experience was who sold us the dryer; he was great. Now to what happened:Bought a dryer from Lowe's all was good. 1st deliver was "ok" At best. They took our old dryer which still worked "at times" boy to have it back. Supposedly they only deliver to our area Wednesday/Friday. So 1st delivery was Wednesday. We go to install the dryer, it is broke (One would think the dryer from the outside to inside would be inspected) prior to shipment. Clearly that did not occur. We call delivery. They say they can't exchange till Friday. Fine but not fine. Our delivery time was 12 to 4. Then that turns into 4:30 to 6:30. 6:30 comes and goes no dryer. We were actually camping that wknd and my fiancé stayed @ home ALL day waiting on these people. At 6:35 he leaves and calls delivery and says turn around wherever you are; I've left. They say "but we will be there in 30 to 40 minutes". Are you kidding us?!So; we get ahold of a manager at the "warehouse". She was nice and apologetic but still blah blah blah. She states after we argue with her that we cannot wait until Wednesday for the "next"" delivery that she will ensure we get on thr delivery schedule for Monday. We try to speak to a manager actually at the Lafayette store and all they wanted to do was gives us the customer service # he was so RUDE and in no way did he exhibit the willingness to listen and or help. Monday comes and we get a call she cannot have it delivered then. WHAT!? It will be Wednesday (8-2-23); the AM spot. Tuesday 8-1-23 we get a call from "delivery" that our Wednesday spot is now the PM spot; you know like 12 to 4.It is Wednesday 8-2-23 as I sit and write this at 6:22; we just got a call they are 30 to 40 minutes out. WHAT? So over it.I can only hope there is nothing wrong with this dryer. We have the broken/new dryer and a TON of laundry. Lowe's: We are upgrading all of our kitchen appliances; if they were free we would not take them. You lost our business on anything that requires a "delivery". Hesitant to even want to go in that store for the way our phone call was handled.
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February 2023 by John Prather
Very helpful and very friendly and professional service
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November 2022 by Don W.
Don't buy from this Lowe's or if I had a second choice I would not buy nothing from Lowe's. They will take your money and don't deliver. Back on May 30th 2022 my wife and I bought a GE washer and dryer plus the GE pedestals that comes with them. Here it is November 20th 2022 still nothing and when you call the store it's like you just disturb them and don't care if you are taking care of. They just need to fire everyone in that store. Get new! I called GE themselves and told me that they have the pedestals and didn't know why Lowe's didn't have them. So what I need to do is just get them through GE!! I will NEVER BUY ANYTHING ELSE FROM LOWE'S again!!
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April 2021 by Chris T.
The employees at this particular location have been the kindest, most professional people I have encountered at Lowe's. Despite my family simply browsing prices for our future garden and patio setup, when we lost one of my youngest daughter's irreplaceable rain boots, discontinued design, several employees from across the store took the time to assist my family in trying to locate it with no luck. We thanked them for all of their help and support before we went home disappointed. Then, later that evening before they closed we received a phone call that informed us they had found it and were willing to stay late for us to get it back. This kindness has restored my faith that customer service and satisfaction has not disappeared from businesses today.
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April 2021 by Jessica S.
Oh if I could put zero I absolutely would. My husband and I ordered a washer and dryer almost two weeks ago. We were supposed to get it on Saturday. After waiting and waiting we finally called to find out it had been canceled. Why nobody called to tell us I have no idea. So we rescheduled (really should have asked for a refund but hindsight is always 20/20).The delivery finally came today and they only had the washer. No one knows where our dryer is. Also supposedly installation was included with delivery but our washer wasn't installed either. Don't buy from here.
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January 2021 by Rettie Wilson
Good service.
