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October 2025 by Rebecca June
You would think with an in house ''service'' department, they wouldn't sell used lemons, but here we are. Out of money and out of a car. Bad business from this establishment for my family member.
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August 2025 by david underwood
The mechanic shop for this establishment is a total ripoff. I can not believe the poor customer service I got. They had my vehicle for weeks and didn’t fix anything. Then tried to bill me 6 hours over $1300 for a diagnosis. This all happened after they tried to up sell me on a mother for $18000. Be very careful when taking your vehicle here.
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June 2025 by Stacey Burgess
Craig Alliss is a GREAT salesman!!!
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April 2025 by Linda Sechrist
Very friendly and courteous staff. Spent a great deal of time explaining any questions and making sure I understood my purchase agreement.. a very top notch dealership!!
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April 2025 by Gary Klinkhamer
My experience with Lafayette Cadillac was great. Jay Mason handled the process and made the purchase extremely easy. Everything was prepared and ready to process quickly.
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January 2025 by Lisa Love Surface
No communication with staff. Will not return
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December 2024 by Derick Shipe
Do not go here for service.
Towed my vehicle there late on a Tuesday. Called Wednesday morning and was advised my appointment was on Friday. They didn't do the diagnostic until Friday late afternoon and didnt get with my extended warranty company until late in the day Monday. Finally repaired the next day on Tuesday.
The only issue was a water pump. 4 hours of labor but it took an entire week! If they had any sort of real motivation to appease customers you would think that they could have had the vehicle done all in one day.
They screened my number and wouldn't take or return my calls throughout the process. Difficult to get any real information from anyone when you do speak with them.
I will not be returning for service.
Was going to leave 1 star, but we did buy the vehicle from there and had a mostly good experience with that.
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November 2024 by Scott Scales
Derick Hickman and Scott Bond did a great job for us go see them for your next car
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November 2024 by Julie Leverenz
Craig Alliss was great to work with and attentive to all of our questions. He has called and followed up to see how we are doing and how we like our new vehicle. We appreciate the no pressure interaction and ease in buying we received that you used to get in the old days. Jeremy was great to work with to. We will definitely do business here again and again. Thanks Craig and Lafayette Cadillac for taking care of us.
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October 2024 by Janet Sheets
Usually don't enjoy the car buying process but this time was different. Craig was very helpful and did not pressure. He answered any questions I had. Everyone within the dealership I spoke with was very kind. They even served warm cookies one day while I was there. I would not hesitate to call Craig again. Thanks Lafayette Cadillac. I am enjoying my XT5.
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August 2024 by Justin Rogers
Awesome experience from start to finish! Huge shout out to wonderful crew at Lafayette Cadillac.
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August 2024 by J Maxson
Worked with me to get a car I can be comfortable in.
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August 2024 by J Prater
Mike was a great guy to deal with. He was straight up said what he could and couldn't do, I appreciate that when buying a car. The manager came and greeted me as well. Excellent place to buy a car.
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August 2024 by Don clingenpeel
Great support and great understanding of features
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August 2024 by Brenda McCain
We had been casually looking at the 2024 Cadillacs to replace our Cadillac XT5 lease which was ending soon. I received an email from Dave Duncan introducing himself and offering to assist us. Dave willingly worked around our schedule to meet with us. Each staff member at the Lafayette Cadillac dealership was kind and professional. When we found the Cadillac XT6 we wanted, we met Heath Morgan, our sales professional. He was very helpful and personable. He explained our options and listened to our needs. With Heath’s help we quickly made our decision. We have told friends about the “family” atmosphere and care we were given by Dave Duncan and Heath Morgan.
