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September 2023 by Sherry Norman
I purchased a 100 year old piano from Northside Music about 6 years ago. Just called them as I had a question concerning my piano. They immediately pulled up all the records on it and answered all of my questions. They also tuned my piano for several years until I moved to Michigan. I highly recommend these folks. Five Stars for sure!!
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April 2023 by Jack P.
We went in and spent an hour and a half speaking with Milo about all things pianos. He was very knowledgeable and super nice and enthusiastic about all of our questions. The office is a beautiful old home converted to a piano showroom with dozens of interesting and unique pianos both new and restored. They’ve done an amazing job with all of the pianos they’ve restored. Milo was super fun to talk to, and I would highly recommend Northside Music for Piano repairs and restorations.
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April 2023 by Lexi
We saw a sign outside and decided to stop by to see what was there and we were greeted by Milo who without hesitation gave us a lovely tour. He answered all the questions I had as someone who has never played a piano as well as my boyfriend who has been playing for 15 years. He was very enthusiastic and knowledgeable about the history and workings of pianos and spent an hour and a half making conversation about what he does there and where each of the pianos come from historically. Overall, it was a wonderful place and home to visit on a whim.
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December 2022 by Luke W.
We purchased my dream piano here about a decade ago after two years of shopping between Chicago and Carmel. In the following years, Northside has proved they have no desire to maintain quality service, hold to any professionalism or attention to detail, nor any attempt at remedying serious flaws even after my rather pointed Google review, which added up more likes than over 1000 other reviews I've done; seems to me this place takes full advantage of customers. This is too obvious in Northside getting most of their negative Google reviews removed. How could any business go for ignoring legitimate complaints rather than responding and proving their goals to improve? It is beyond me. But I digress. We paid very handsomely for a Kawaii K50E Anniversary Edition studio upright. It is still a beauty! Cannot fault the Japanese as the world's greatest craftsman but I certainly can Northside for their full failure to keep to any warranty needs and hilarious mess in tuning services. The first winter as the air dried out, two treble clef keys started making quite audible strained cracking noises during play. I took to Northside's polite pawn sent over still went behind the ears. After she did things and worked the other keys, she admitted she did not know how to fix the issues. Well maybe I'm too aggressive for basic customer support on expensive goods but it felt odd to pay for an incomplete job yet we did, reminded Northside to please send out a capable human for the next tune to sort out the odd tink noises. To this day I can't fathom why you'd rave about what an amazing piano you just sold me and months later send out your tuning tyke who is not trained for the very piano you championed! Here's where it gets good, we were informed we could not use another tuning service in order to maintain the factory warranty through Northside. At the same time, they mentioned then would, then never did use the warranty when the gold finish rubbed off on a pedal. I believe what happened there was good ole fashioned blackmail: you casually threaten loss of services for which there's no intention to provide anyway. The next tuning, guess who showed up? Another high schooler. Finally the third time the actual owner partner guy appears and ruffles all his feathers talking nonstop and spouting salesman's odes to intellect: still did not fix the issues. The next winter my keys were super annoying again which can be heard in my YouTube videos. Let's take a break, because there might be some excuse for my woes if the store experience offered any redeeming charm. Yet take a stop by this State Street downtown house store with the forever "sale" sign stuck out front, trot up the steps and note there's a regulated entry. It is locked. Ring the bell and wait, sometimes quite a while, the maid eventually opens the door. I was actually asked one time "what do you want?" Like really? "Oh I'm sorry I'd like a Strawberry Frosty! Wait, isn't this Wendy's?" What a joke. I can confirm the afforementioned deleted negative reviews are still true. The people here do not seem in touch with general consumer moods or willing to provide experienced responses. Need a keyboard or piano? Try any other store, eBay, Meridian Music, Craigslist, Facebook marketplace, all easier to deal with than Northside. It feels a little guilty putting down a local business; but after a decade of sneaky games and pompous nonsense this feels right on. I highly recommend Kevin Cooney for tuning. He showed up and diagnosed my troubled treble keys and mended them without any obnoxious attitude. I waited for Northside to fix their own piano they sold me for a decade and some local guy named Kevin did it in forty minutes.
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March 2022 by Daniel Puckett
Not many places you go to buy a piano double as a history museum! North side music company has serviced, built, tuned, sold, and transported hundreds if not thousands of pianos. They are Master’s at their craft and Milo, the owner of the establishment, is happy to tell you all about it when you go inside to visit. I myself am not very good but was happy to have him show me their offerings from hundreds to tens of thousands of dollars worth of instruments. I was blown away that I was allowed to try all of them! I would highly recommend stopping by for yourself.
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March 2022 by Betsy Carpenter
We had a homeschooling fieldtrip there. The gentleman who gave us the tour was a real historian, not just about music. It's in an old house crammed with pianos. The workshop out back was full of pianos in various stages of refurbishing.
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August 2021 by William Sheridan
Extremely knowledgeable on all things organ. Sadly mine was too old to be worth fixing (70s wurlitzer) but they checked it out for a very reasonable fee and even had some comparable ones available to purchase. 10/10 would recommend!
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August 2021 by Natalie Gooch
We just had a piano moved from Hobart to Battle Ground! They were amazing and were very professional! We would recommend them to everyone needing any piano services! A++++++!
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May 2021 by Dan Bolsen
We had Northside move our Yamaha Baby Grand to our new home. It was a cross-town move and was very affordable. If you have a piano worth value, look no further. Northside will handle it with care.We were so pleased that we'll have them back for a piano tuning in a few months.
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January 2021 by Jessica Murphy
Hired them to move our piano across town. They were professional, efficient, and knowledgeable. I would absolutely recommend them.
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December 2020 by JackRandom Anomaly
It was great. They sold me clarinet reads even though they're a piano shop
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November 2020 by Elena
I can’t thank God enough for my beautiful baby grand piano that I bought from Northside Music and I can’t thank Him enough for Mark’s and then John’s patience with me. Customers with little to no money and desire to get the best deal in the store make sales specialists’ lives miserable. But in my case John was very patient with me, after two trips to the warehouse and two portions of down payment to make my monthly payments reasonable, I finally got the blessing I dreamed about for a long-long time: now I fully immerge myself into a beautiful world of music enjoying a clean sound of my wonderful piano. And I thank God for my playing skills coming back to me faster and faster with each exercise. Thank you Northside Music for your patience and understanding the needs of customers like I
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November 2020 by Jason Glover
Old school hospitality. Very knowledgable
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October 2020 by Mark Ramsey
Phenomenal selection with a very knowledgeable staff - we’ve had our piano for about 3yrs now purchased through and serviced by Northside and have loved every minute of it. The tuner has been great on our annual visits, friendly, informative, and just fun to be around while he gets our instrument back in tune for another year of musical joy.Thanks, Northside Music!
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September 2020 by Victoria W.
I own a 100-year-old Wurlitzer piano that was once my mother's and was kind of shunted off to the side after she got her Steinway. When we got the piano, it was in terrible shape, and I knew it was going to need a huge amount of work. In 2015, I called Northside for an estimate, and Milo Mills showed up to assess the piano. He spent two hours at our home, explaining not just what needed to be done but what was really worth keeping in the instrument. (Pro tip: these older pianos are made of wood and metal, not plastic, and even a new piano won't have these kinds of features.) Northside came for our piano last November and we visited it several times at their workshop on Columbia Street while it was under renovation. They returned it to us in July, gorgeous and gleaming, and have been back twice to retune the new strings. They even found an authentic decal for the underside of the keyboard lid and threw in an antique mahogany bench that matches the piano! Now I have an instrument I thoroughly enjoy playing that is a beautiful addition to my home. Completely worth the wait and the money. I would recommend Northside Music to anyone who thinks that an old piano isn't worth saving. I am a total believer now!
