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March 2025 by Bravo Delta
Fantastic service. Got a brake pads and rotors done with a break flush as well. Total time was only a few hours. Going back again next weekend for follow up repairs
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March 2025 by David Howard
Super slow, and told me parts needed to be replaced that was already replaced by me personally. I will not go back or will not recommend them. The gentleman at the counter was very nice.
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March 2025 by Evie Nelson
Husband took his car in after hitting a curb during icy weather. Had an appointment set for Tuesday and had it towed there Monday, car was not even LOOKED at till Friday. We had 0 communication or updates and anytime we’d call for an update we’d get an attitude and told to “be patient” His tire rod needed replaced and new wheel bearings, they also mentioned a leak and worn brakes. We had told them we were sure the speed sensor was damaged, that was never noted to be damaged or anything but said it was inspected in our bill. We get the car two weeks later and legit 2 days later the speed sensor went out on my husbands way to work. He had little braking, little steering and no speedometer at all. It is now sitting somewhere else waiting to be looked at again and fixed this has been the worst nightmare and experience ever. We will never be returning
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March 2025 by Jesse Wilson
Good stuff, great manager
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March 2025 by Then & Now Again Lee Business
Very friendly efficient service
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January 2025 by Mike Baker
I just had my car serviced at pep boys and what started as a negative service was completely turned around by Nate you bent over backwards to make sure I was treated correctly. I was completely satisfied with how they treated me and for the service I got. Thanks to Nate and pep boys for their great srvice
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January 2025 by Dan McKay
they took really good care of me. The crew out in the garage had a great attitude and took care of all my needs. Even without a whole lot of employees they got the job done.
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January 2025 by MARION THATCHER
Very pleasant interaction with Anthony, I arrived for my appointment about one and a half hours early and Anthony was able to get my vehicle in and out 20 minutes before my original appointment time. That gave me a chance to get my other errands done early,, thank you Anthony!👍🙂🙏🙏🙏😇
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January 2025 by David “-D3”
Took it in with a P0302 Cylinder #2 Misfire. Paid $500+ for a coil and plug. Got home and started getting P0352 Coil B (#2) Circuit Malfunction. Makes you wonder if they really replaced anything. Very disappointing.
Update 20JAN2025: The store manager contacted me and we were able to get the issue resolved. They refunded the incorrect part. I installed the correct part. (This is a job I would have done altogether, if it wasn't freezing outside.) I paid for the other work that was done correctly.
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December 2024 by Jenny Robinson
Great service . Good prices . Little wait time
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December 2024 by Jeanette Wilson
Was told the vehicle would be repaired and returned back to us on a Monday. We took the GMC in on Thursday, December 12th and did not get it back until the following Thursday, December the 19th in the afternoon. We were kept informed but the mechanic, his wife had surgery, excuse was accepted. Then on Monday they said they had the wrong hoses ordered had to wait a second day. Then came the notice the pulled had to be replaced, had been bent by the specialist. Another or placed and took another day delayed. It was replaced and then truck was returned after they had been told we needed to put our other vehicle in for a major brake issue this delayed almost ended in a car accident because of brake failure.now we have the Chevrolet in for brake repairs and waiting for more problems to arise. I do not like being told a vehicle will be ready and then another delay after another delay. A shop like Pep Boys with more than one store in a city should have some of the basics readily available instead of having to wait for a truck to come in every day. I was not happy with this service at all. Jeanette Wilson
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December 2024 by Brad Davis
Similar to Cynthia- Was told they could fix car the same day. $1800 and a week and a half later, the problem still exists. They fixed the wrong part and had a couple of other “plastic parts that broke” along the way that drove up cost. Complete ripoff, frustration, and corporate offered no solution except to offer half off to bring it back in to fix what needed fixed originally. Better off to find some place who cares about their customers and knows what they’re doing. I should’ve known better when it looked like they’re out of business.
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December 2024 by Kristopher K
Short staffed at the time but got the job done in a timely manner. Very polite.
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November 2024 by Shawn Neff
Insanely slow. Made an appointment for new tires and an alignment. Showed up early dropped off vehicle. 2 1/2 hours later they are done, wife picks it up and sends me copy of receipt. They did not perform the alignment, I had to call and tell them I paid for an alignment they said they forgot to do it. Wife brings vehicle back, took them over 3 hours to do an alignment that is crazy. Now I'm really not sure that alignment was done correctly.
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November 2024 by Jim Hornback
Pep Boys got me in right away and did an excellent job on my brake job and kept me updated on the progress. I also saved $100 with their coupon. I highly recommend them and will definitely use them again.
