September 2021 by Alexis W.
Haven't started having problems with this location until recently. Employees having attitudes is usually something I let go, sometimes people just have bad days and I get it, but I've had two unpleasant experiences with a manager here twice now within the last couple of weeks. I didn't feel compelled to write a review until an incident today. As many know, theres a new craze surrounding the stuffed animals known as Squishmallows. Unfortunately, I find myself to be in that craze and absolutely adore them, and have for a couple years now. Around this time of year is when they start releasing the Halloween styles at retail locations and if you don't get one the day they put them out, then you might as well not bother because you wont get one at all. A couple weeks ago, I decided to check this walgreens for them. When I first walked in, I didn't see any out on the shelves but I asked an employee in the section if she knew if there were any in stock, since there were a whole bunch of boxes. She checked and there were, and she seemed pretty happy to help. Then the manager walks up, says to me and my partner very grumpily that they don't have any. However, the previous employee had literally started opening the box with the Squishmallows inside. We weren't trying to bother anyone, I always do my best to be polite and try not to interrupt anyone doing their current task. I would expect this attitude from a teenage employee... not someone who's at least in their early thirties and in a higher position. The employee put out all the new arrivals they had gotten and i got one squishmallow between my partner and i. One. Thats the back story for todays incident. On my way to do errands, we stopped in again just to see. We hadn't been having much luck but I thought I'd see anyway. To our luck, they had the one me and my sister in-law have been looking for! They had 6 in stock and we were originally only going to get two, but decided on three because we thought another friend might want one. We walk to the register and the cashier politely tells us that she can only do two per purchase, so we asked if it was okay if we could pay separately for them and she said that was fine. The manager was eavesdropping and told us no and he said we could only get two since we were together. We explained we were paying separate and his attitude kicked in. He said something along the lines of "No, you guys came in together. You're together. I told you guys this last time!" Huh?? We didn't argue, we put the third back. First off, i completely understand restricting purchase quantities, theres a huge scarcity at the moment. However, there was no need for attitude on either occasions. We werent being over bearing, we werent running into the store crazy and snatching all of them up, we dont go in every day asking them if theyve got any in. There was no reason for him to be so outwardly annoyed with us specifically. Secondly, he had not said anything of the sort the last time we visited, if not the shear evidence being that I'd only bought one single squishmallow on my last visit. TLDR: there's no reason to be rude to customers because they come in looking for a product your store sells. Its unfortunate if others have been rude or crazy towards you and your employees, but its highly unfair to treat anyone coming in like they just caused you the biggest inconvenience of your life just by existing.
