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October 2023 by Sam
Not a good bank in general. I tried closing my accounts and it took forever. The bank app doesn't work well either. And customer service over the phone? Awful. I would not recommend banking here.
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July 2023 by Dee Modlin
Long wait. Poor customer service. Hours are not reliable, closed alot.
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July 2021 by Bea Marie
The wait is horrible
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March 2021 by Jerrell Watkins
I really enjoy the family vibe they give when u try and get issue handled or business done . Never once have I had a complaint.
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June 2020 by Mike Carter
Well they have the worst customer service in the world my account hot havked they got over 2600 dollars when the card was supposed to been canceled and it wasn't now q0 days later still not received all my monry ba k but will be closing the account when I do
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April 2020 by Sherina Lenore
They rejected my stimulus payment so now I'll be homeless wont get my check mailed til may never again will I use this account never tf again!
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March 2020 by Zac Livesay
Woodforest Bank is a joke, there all getting bad, they hold my checks for weeks, they held my tax check for four weeks, I'm upset an getting a new bank soon, they are a complete waste of time. I do not recommend anyone to them, I would even give them a star, I would stay away from this bank, so they go out of business.
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January 2020 by Judy Blankenship
They have always done all they can to help me
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November 2019 by Linda Martin
This bank treats people, like they should be! Always a smile and a friendly 'Hello'!
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September 2019 by Charity Lloyd
I bank with woodforest and have been going through the lafayette branch the whole time. I love it there! The people there are so friendly and helpful! It is a bummer that you have to have someones account number to put money in their account but it is for safety reasons! And understandable! But other then that they are absolutely amazing there and have always been so helpful to me!
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December 2018 by Sam Reeves
Friend of mine was stranded out side a motel with 2% battery life and no money on his card. I went to the Lafayette Wal-Mart branch to put enough money in his account to accommodate him for a few day. The branch assistant manager "shelia" refused to put money on a account without his account #. My friend staied out in the cold until i got there 5 hrs later
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September 2018 by Jessica Garcia
Posting for all Woodforest in General. Have been banking with Woodforest for years. After experiencing a situation that could have been resolved quickly with good customer and that not being the case at all, we will be closing our account with Woodforest after the situation is actually resolved. Too bad.
