-
January 2023 by jim morgan
They have put together a good team.
-
August 2022 by Kevin S.
Absolute trash service department. If you like to be lied to, this is the place to go.
-
May 2022 by Indy Gonzalez
I had an appointment for my engine light on and was seen as scheduled appointment time which I truly appreciated, thank you! They had the part my car needed in stock so I waited for it to be fixed which was not long at all. I have the ford protect warranty on my car and the staff new how the warranty worked which made my experience more pleasant because it was the first time using the warranty to fix my car. I had to pay my deductible and that was it. My car is fixed and running great! Thank you for the great customer service and rapid service.Service: Auto engine diagnostic
-
January 2022 by Dario Pachas
Super quick, Truck and trailer friendly
-
June 2021 by Megan K.
When Smith Ford say no bull as their slogan, they quite literally mean no bull. I had horrid...I mean HORRIIDDDDD experience with a few other dealerships in the area, and was apprehensive at first when I first reached out to Smith. That apprehension went away IMMEDIATELY and here is why. I was looking at their inventory late one Tuesday night and so I sent an email to them. 9:11 am Wednesday morning (11 mins after they opened) Justin the salesperson emailed me back about the car. At 9:15 he then called me. I picked up, asked how many miles were on the car I was interested in, he told me, I said I'd be there within 2 hours to see it. I pull up, he's got it waiting there for me, he takes my info, I take it for a test drive. I want the SUV. We go in, I ask the price of the car, he tells me. I ask about qualifying discounts, we settle that, we get the paperwork started. I put a deposit down. It was as simple as that. I come back later that night, sign on the dotted line, and I have my car. The only reason it took almost an hour and a half is because the dealership were trying to get ahold of the DMV in my state for the sales tax. But it doesn't end there. My parents were so impressed, they turned around, and bought another Ecosport from him a few days later. I wasn't spoken down, I wasn't harassed about how much I was putting down, it was a simple conversation, yes & no answers, and my auto was purchased. If you are in the NWI region and want a Ford, go to this dealership. Everyone I spoke to there was nice, respectful, and it was just a pleasant, non-headache inducing experience.
-
December 2020 by Humberto A.
I bought my F-150 from Smith Ford in May of 20212. I've never had any issues/problems with getting my truck in for anything. The service department is and always has gone out of there way to assist me. I have taken my truck in on the weekends and yes it does get busy, but they do there best to get you in and out. Great folks and thank you all for doing your best for not only me but the town of Lowell.
-
October 2020 by Jason M.
Can never get my car in for oil changes or anything else unless your in line before they open. They dont do appointment
-
June 2019 by Todd E
Thoroughly checked my truck during oil change.
-
June 2019 by Michael S.
Without a doubt this dealership is the best I have ever had the pleasure of dealing with not only once but today was my second time buying a car from them and ej the salesman was just great I highly recommend buying a car from Smith Ford you will not be disappointed
-
May 2019 by Mike Shelton
We had a great experience. They had a wide selection and we're fast and friendly. Prices are high but reasonable.
-
February 2019 by Jamey V.
I had a great experience at Smith Ford. Justin was great to work with in sales. He went the extra mile to get the exact truck I wanted from another dealer. Dan and Larry in finance were quick and efficient. I completed the delivery in less than 45 minutes. The quickest I have ever bought a car. I would not hesitate to recommend Justin and the entire staff to my friends and family.
-
February 2019 by Rick Graziano
In and out quickly for an oil change on my truck.
-
May 2018 by Mike Betz
Fast service.
