AutoZone Auto Parts on Michigan Rd in Madison, IN, is a well-known retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers have mixed experiences at this location. While one reviewer had a negative encounter with an employee, the district manager reached out to address the issue, showing a commitment to customer relations. Other customers praised the staff for their helpfulness, noting quick assistance with wiper installation during a rain shower and knowledgeable guidance for oil change supplies. Additionally, one customer highlighted an employee's exceptional service with advice on a part not purchased there. Overall, AutoZone aims to provide good customer service and a wide variety of products for any car or truck needs.
Good people, not to educated on maintenance issues. Very top-heavy in management. Very clean and well stocked.
January 2024
I needed new wipers in the middle of rain shower. They offered to put them on right then without me even asking. Gave me the new customer discount for creating account with the App. even though email hadn't game through yet. Plus, I told me when it did I could use the discount code again!
May 2023
Needed supplies to change my oil. As usual the staff was on top of it. Even told me what oil filter I would need even though I already knew. Good looking out for their customers.
