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June 2025 by Bambi Dickison
I went into Marion branch for some fraudulent charges on my account and Mindy Dixon was absolutely fantastic at offering to help with my account, she walked me through how to lock my card, offered a temporary card and more. Thank you for all your help during this stressful matter.
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June 2025 by Stacy Lomonaco
This is a great team of bankers! They genuinely care about the customers. Please give them a chance to change your mind about old reviews from right after the merger. You won't be disappointed!
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May 2025 by Richard Gephart
I love this branch! All the girls are super nice! Amie helps me with my finances every month. They are always willing to help me with any situation I have.
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January 2025 by Star Rybolt
I strongly urge anyone to get banking services/ loans thru any other bank. This one can’t even send their statements in a reasonable time frame or even at all a good percentage of the time
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March 2024 by Chavis
Everyone watch out for this bank. We closed are account over a year ago and found out today they left open all of our cards. Stay away from this bank
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December 2022 by Andy Birch
Cassandra has horrible customer service
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July 2022 by Mark Edwards
I am always pleased with the service.
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January 2022 by Steven Norris
Im ready to switch banks this is the worst
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March 2021 by D Stanley
We used to have personal relationships with multiple bankers when this was Mutual Bank. Since the transition to Northwest our service has been THE WORST. Delays in construction loan payments to our contractors. Loan management has been fumbled multiple times. Can't reach anyone. Stay on hold forever. It is always someone else we need to talk to. I'd say they bungled the merger.
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January 2021 by Jake Sulley
Great staff. Very helpful.
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October 2020 by Mable-Gene Louise
The personnel at this bank consistently treat their members like garbage and every time I go there needing something like a notary or basically anything needing to talk to an individual person I get treated terribly and they can never help me complete the task I've never disliked a bank more in my life and will soon be closing my account for good
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May 2020 by Linda Scott
This bank can't even answer a phone call let one help in any eau
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March 2020 by Josh Feuerstein
Friendly employees. I’m in and out with no issues.
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January 2020 by Miles Macy
Says it's open until 6pm here on Google. It most definitely is not...
