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April 2024 by kelly campbell
Always quick and courteous!
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April 2024 by Allen James
Our experience at Star, with the girls out front. And the rest of the behind the people behind the scenes were all so helpful! Can't say Thank you enough!! But we thank you very much!!! Allen and Kathy James
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March 2024 by Casey Drayton
The customer service is always good when I come in the branch. My problem is there is always something not working or done correctly. The ATM machines have been down several times in just the last few months. Obi hasn't worked a couple times in the last few months. Also, in just the last few months, there has been 2 times where you didn't pull our direct deposits and they were very late when they did finally go in. Lastly, the machine wasn't working that I use to pull my child support money off my card. This is all just in the last 6 months. I don't understand how this stuff keeps happening. It is very frustrating. I completely disagree with the way you source your late fees. I just had an incident where I was trying to pay a bill and I went and put the money in my account and the entity was pending for the payment. Even though I got the money in my account you still charged me $37 fee which then caused me not to have enough money in my account to pay my bill. I think that is just gouging the customer. Any way to make money. It seems a corporation as yours should not be having all these issues and should be treating customers better but as least the face to fact customer service is good. I'm sorry but that is the only thing positive thing I can say about this bank.
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March 2024 by Stephenie Luttman
Excellent customer service the entire 5 years I’ve been banking with them. They have also caught fraudulent activity on my account each time and has always been a smooth process to recover charges and replace a debit card. I would recommend them to anyone! ?
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March 2024 by Stephen Barley
Many years of great service in this area.Several branches and ATMs in the county.Always courteous and efficient service.
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March 2024 by Ginny McKinley
ALWAYS very pleasant, prompt, knowledgeable assistance. I received extra assistance and reassurance when faced with a possible identity theft . Due to the concern and help provided by bank employees I was helped to regain confidence and to feel that appropriate measures are in place to guard my account. This is an excellent place to bank,
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March 2024 by Ruth Downam
People work on your problems you have right then. People are always nice and understanding. They even have taken my piggy banks of change.
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February 2024 by Janie Friend
Everyone very friendly & helpful.Very happy I chose Star Financial for my banking needs when I came to Marion a year ago.
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February 2024 by Yurinel Rojas
Hello, very grateful for the attention that you always give me every time I go to the Bank, attentive people and always with the best disposition to solve any problem, thank you very much
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January 2024 by Sam Handy
Fast courteous service
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January 2024 by berdoonomad
A great place to bank and do business wonderful people.
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December 2023 by Robin Daniels
I have banked with STAR for many years and even kept it as my main account after moving to Florida several years ago. They handle anybissue I have with ease and are always very courteous.
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December 2023 by John Gray
This bank is very efficiently managed and I am always promptly served. The employees are always friendly and willing to help, should I have any questions.
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November 2023 by Kristy L Turner
Been banking here for over 20yrs. I love this bank. Best staff available. There hrs. If operations are perfect, I would NOT charge anything.
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October 2023 by Maddog Gaming
I do a lot of business with star, I’m in and out of their a lot and not one time do they disappoint, I highly recommend them to anyone and everyone
