Via Credit Union has a long-standing reputation for friendly and helpful service. Customers appreciate the local touch and personal care provided at various locations, especially after changes in staff. Many have banked there for decades, finding that most issues arise from misunderstandings or new technology, which are quickly resolved through good communication. The staff, including employees like Kathy and Jennifer Davis, are often praised for their professionalism and willingness to go above and beyond to assist customers. The credit union offers a range of services, including loans, investments, and personal accounts, and is known for its ease of working with clients. However, as a credit union, it has some international limitations, prompting some customers to maintain separate accounts for international transactions. Overall, Via Credit Union is highly recommended for its excellent customer service, local approach, and reliability, making it a trusted financial partner for many long-term members.
We have banked here for 40 years. If there were issues it was usually out of our misunderstanding of the process at the bank or learning new technology or typing in my password incorrectly numerous times. Once I would calm down and speak to the bank the issues were understood or resolved.
March 2024
Have always had great customer service and welcoming atmosphere unlike other financial companies.
July 2023
I don't plan on getting a loan anywhere else. Ease in applying and great customer service.
