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November 2023 by Mike Hopkins
Needed tires on my vehicle and they got me in the same day. Always a good experience with them. Long time satisfied customer. They never try to sell you something you don't need. Always upfront and honest! Great staff!
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August 2023 by Cameron Kincade
I have been going here for years,they are always straightforward and honest and do quality work. No matter your vehicle need they can handle it. I won't go anywhere else.
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August 2023 by Beth Lugar
We’ve seen them since they opened. They are overwhelmed and only have one technician. We’ve been happy, but they are super busy. We are going to start looking for another mechanic who is not as busy.
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July 2023 by Kendra Hannah
Took my car in to have the breaks looked at and possibly my tires rotated. They gave me a long list of unnecessary and nonexistent problems they wanted to fix. For example, they said the break pads in the back were completely gone but when pick my car up I could see rubber still on the breaks. I told them I would just pick it up bc I wanted a second opinion and they said it was okay. Upon picking it up they charged me a $65 diagnostic fee which was not previously disclosed. My own, my friends and my family experiences at Neal tires just keeps getting worse and worse.
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April 2023 by Kristen Rosenberger
Never ended up getting my car fixed by this place due to the horrible customer service. First time trying out this place, and I walk in the door and stand at the counter for about 10 min. The person at the counter was on the phone at first, but even after he was off the phone....continued his work, never looked up to acknowledge me standing there for the last 10 min. When he finally acknowledges me and asks how he can help, I tell him my issue and seems completely unconcerned about my issue. After an hour of being open they tell me it can't be looked at that day. I make an appt for the next day, and he nonchalantly tells me "well, we should be able to get to it....if not, we'll let you know." I'm sorry, but I have a life, schedule, commitments and responsibilities that don't exactly fit their blaze attitude about fixing customer's cars. I read the reviews of this place before I went.....but after my in person experience.....I don't trust they''ll fix or take my concerns about my car issues seriously. Onto another place....
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April 2023 by Ben Tyler
These guys are scammers. They charged me over 1000 dollars last summer for new brake pads and rotors. I asked them if we could use high quality parts because I drive for Uber. Service advisor told me the ones they used would be fine. 1 month in they were squeaking already. I took them in to get them checked out and the same slimy service advisor explained I just need to take it through the car wash more often. Yeah, okay. ? A couple months later they are grinding and shaking when I come to a stop. I take the car back again and they admit to me they used the cheapest ones possible. They replace them. 3 weeks later my car is shaking again. Take my car into another shop again and guess what? The brand new pads and rotors are destroyed again because the job was done improperly. I bought my tires from Neal, I've spent thousands of dollars on maintenance and other repairs with Neal. I will never return again. They've wasted my time and my money.
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April 2023 by Ricky Fox
I had this shop install shocks on my Corvette, one shock was not tightened properly, causing a loud noise, and dangerous to drive. There more interested in taking your money.
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March 2023 by Wesley Hale
Tool my wife's car in for some diagnosis. Guys there were very friendly, diagnosed the issue, and informed me that is really needed dealer attention. Friendly and helpful. We'll be back.
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February 2023 by Emaline Moore
Fired my fiancee without reason, but earlier that same shift wanted him to commit fraud. Managers wanted him to recommend the customer replace a part no matter the condition of said part. He was the only one to arrive on time.Screw the managers here. Don't trust them with your car.
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October 2022 by Nick Evans
Normally I wouldn't go through the trouble of writing a bad review! However I was literally broke down with a blown out tire IN THE PARKING LOT!! And the guy behind the counter had absolutely no concern for my situation at all! I had cash in hand and was ready to buy literally any tire just get my vehicle home, and he seemed more concerned with what was on TV rather than assisting me in any way!! The older guy in the front, shouldn't be in customer service! I will say on a side note, the younger get dark haired gentleman was rather professional and even diverted his attention to me from a phone call he was on, which was more assistance then the first guy! I'd give an overall 1 star(only because of the younger guys professional manor! The older gentleman should be terminated ?
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July 2022 by Brandy Stepan
Travis and team always takes great care of our us and our vehicles. With a young driver in the house, we trust Travis and team to let us know when a repair is needed and to fix it. Great service, mechanical expertise, and overall excellent communication. Thanks guys!
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June 2022 by Paul Cantrell
Always great service. New wheels and tires
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May 2022 by Danielle J.
I brought my car in to get new tires and the staff was very friendly and funny. They provided quotes for other services with options for my other vehicles and definitely made me feel like I was an important customer. We will be utilizing them for services moving forward for all vehicle needs.
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May 2022 by sangjin ma
My car's tires had uneven wear, so I entrusted the wheel alignment here.This place is very friendly and took care of it quickly and saved my holiday.I am very satisfied and will recommend it to others.
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April 2022 by William Oakes
Everyone is always looking for a place you can trust with your car, I think Neal's is that place. It's a nice shop and the staff is really dedicated to doing the right thing for your car and situation. They did an awesome job with my Expedition today!
