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November 2024 by Jessica Mora
I had a great experience with 1st Response. The dispatcher was very professional on the phone and the driver showed up fast! Alex was a big help and very knowledgeable on my situation. I would highly recommend this company, if in need of a tow!
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October 2024 by john klut
Set her waiting for 3 hours for them to get here and then I go to cancel he's on his way I said cancel me anyway I found someone
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September 2024 by Brandon Grant
Service was reasonable and right on time. I love the great people skills displayed by the dispatcher and driver. Both of them were kind and very professional.
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April 2024 by robert bartlett
Got my car towed after an accident. Car stayed in their lot over the weekend before being sent to the mechanics shop. After I got my car back, there were several items missing including $150 prescription sunglasses, a dash mounted smartphone holder, golf balls from my golf bag, and a 2 year old lottery ticket that is now expired. If you plan on getting a tow from this company, make sure you take everything possible out of your car, or it will be stolen.
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February 2024 by Rafael Gomez
Wish I could leave a no star review. Was almost ran off the road by one of their trucks. Called dispatch to complain about the driver and the dispatcher got an attitude with me when I called to report the driver. And then began to argue with me about the trucks location and proceeded to hang up. Talk about low class service and we want them in our time of need?
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February 2024 by Amber Broyles
The 5 star goes to the gentleman who rescued us off of I94 in burns harbor on 1/20/2024, he did a wonderful job and deserves a raise and then some . I can't thank him enough!!
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January 2024 by LegitBananaMan (playDOTskycadeDOTnet)
Ordered through progressive and got a driver in under 3 hours. Driver was a real awesome guy, took good care of my baby. 10/10
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December 2023 by LegitBananaMan
Ordered through progressive and got a driver in under 3 hours. Driver was a real awesome guy, took good care of my baby. 10/10
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November 2023 by Rick Bierma
The driver was quick, professional, and friendly.
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November 2023 by Tymiko Mays
Friendly and knowledgeable staff
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November 2023 by Becky R
Thank you for all you and your team do!Also, I truly appreciate how Cindy and Emmanuel went above and beyond to get me safely home when I got a flat tire on the tollway! Wonderful customer service and care. Even the owner, Tammy was so comforting and helpful! It really meant a lot! Thank you again!
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November 2023 by Joshua Ekdahl
Had a issue where title was in the glove box.In order to get vehicle out I needed the title to obtain tow release.Was told that I could either give them the title + 300 cash to retrieve my personal property or go get the tow release. Informed them I needed to have title and they brushed it off. The owner was rude and when informed of the attorney general office advising a report to be made for predatory business practices she suggested I go that route and hung up. The tow cost was $250 + 6 days of storage comes to $550 total but demand $1050 for the release, claiming it was "recovery" fees + "administrative" fees?
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November 2023 by jaylynn stienmeter
1st Response illegally towed my car from a private property then billed me $1100. When I tried to work with them on this issue they were very rude and combative. They basically stole my vehicle and informed me there was nothing I could do about it. Beware of this company. They are a high priced scam owned by criminals.Service: Car towing
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October 2023 by Kelly C.
This company illegally towed my vehicle and then charged me $1150 for the tow which I could not pay. When I begged for any options they were very rude and combative. The basically stole my vehicle. This is a criminal company out to scam you. Beware
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September 2023 by Hector Trevino
I called to have my car towed to a shop. they quoted me $140. The driver showed up and charged me $220. Demanded cash right then and there and said it was an extra $80 for jumping my car. I asked for a receipt for insurance and it only said $140, so this thief pocketed those $80. I explained the situation to the office multiple times and they keep saying that they'll call me back, that the owner isn't there, etc...It's been weeks now and they are clearly giving me the run around. Who knows how many people this thief has stolen from, and the company is doing nothing about it. One wonders if they are in on it themselves at this point. Their lack of action is very concerning. If I learned that one of my employee was lying and stealing from my customers I'd be livid and I'd make it right as soon as possible.0/10. Terrible. Would not recommend.
